• Mr Kwok, Bupa CarePro member, shares his experience in using medical card service:
  "It relieved me of the hassle of making pre-payment so that I could receive timely treatment and there were no bills to pay when discharge." More
• Mrs Chan, Bupa Crystal member, shares the benefit of full cover:
  "I feel great about the scheme which fully covers eligible medical expenses. We don´t need to worry about claim limits that we can even opt for a private room." More
• Mrs Wong, Bupa Care member, shares her experience in claim application:
  " I have lodged a claim in the past, the surgical and hospitalisation expenses of about HK$60,000 was reimbursed directly to my bank account in just 5 working days, even before I received my credit card statement." More
• S.G.S Hong Kong Limited, member of Bupa group medical insurance scheme, is impressed by Bupa´s fast claim settlement:
  "Our employees have been very satisfied with Bupa´s service over the past 7 years. Bupa is very efficient in handling claims reimbursement, most of the clinical claims can be settled within 7 working days." More

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• Mr Kong – 3 years of Bupa individual membership, December 2009
  "While I was handling the admission process at the hospital I called your case management desk to ask for instruction and claim procedure, Mr. Michael Chan was on the line and he calmly explained to me that I did not need to worry about pre-admission. That actually helped as a relieved as I knew that I was talking to someone who is a professional. Thank you Mr. Chan for calming me down as I was worried about my health, the efficiency in handling those minor things at the hospital and caring attitude express over the phone." (Extract)
• Ms Chan – 4 years of Bupa group membership, December 2009
  "Hi Michael, Thank you for your passion on the medical renewal process. Your professional service and advice impressed us in the whole process. With your dedication, all members are received their 2010 Bupa medical package on timely manner and it is highly appreciated."
• Ms Yeung – 1 year of Bupa individual membership, November 2009
  "Thank you Raymond Lee so much for answering my questions patiently all the time. Since I am not in Hong Kong often, Raymond can still answer my queries promptly. I am very satisfied with that high efficiency of Bupa. My family and I will continuously support Bupa and must refer Bupa medical scheme to my friends!"(Translation from Chinese)
• Mrs Chan –1 year of Bupa individual membership, November 2009
  "I write to send my sincere thanks and gratitude to Mr Raymond Lee, Consultant of telemarketing Health management team. Mr Lee has recently helped my family with professional service and advice, which relieved our worries regarding our Bupa policy. Thank you so much." (Translation from Chinese)
• Mr Sherwood –10 years of Bupa individual membership, October 2009
  "I have been with Bupa for a number of years and your service has always been excellent. It was Zoe who handled my recent switch to BUPA CarePro. In all my years in Hong Kong, dealing with local people, my experience with Zoe and your other staff was memorable. She was knowledgeable, infinitely helpful and a pleasure to talk to."(Extract) (Translation from Chinese)

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