All members' feedback is true life stories of Bupa members who share their experience and give compliments in recognition of our service teams.
Member's sharing
Mr Kwok, Bupa CarePro member, shares his experience in using medical card service:
"It relieved me of the hassle of making pre-payment so that I could receive timely treatment and there were no bills to pay when discharge." ... MoreMrs Chan, Bupa Crystal member, shares the benefit of full cover:
"I feel great about the scheme which fully covers eligible medical expenses. We don´t need to worry about claim limits that we can even opt for a private room." ... MoreMrs Wong, Bupa Care member, shares her experience in claim application:
" I have lodged a claim in the past, the surgical and hospitalisation expenses of about HK$60,000 was reimbursed directly to my bank account in just 5 working days, even before I received my credit card statement." ... MoreS.G.S Hong Kong Limited, member of Bupa group medical insurance scheme, is impressed by Bupa's fast claim settlement:
"Our employees have been very satisfied with Bupa's service over the past years. Bupa is very efficient in handling claims reimbursement, most of the clinical claims can be settled within 7 working days." ... More
Member's compliments
Mr Chan, 1 year of Bupa group membership December 2012
“I would like to show my appreciation to Mable Law for her kindness in providing me valuable advice regarding the usage of the medical card. She also told me how to register for the SMS claim notification service and reminded me the matters that I needed to pay attention to before and after my family member’s admission to hospital.”Ms Mirchandani, 1 year of Bupa group membership December 2012
“Dear Wisdom, thank you very much for all your help during my tough time. My family members and I thank you from the bottom of our hearts. We wish you a merry X’mas and have a great new year.”Mr Wong, 5 years of Bupa individual membership December 2012
“I have been very impressed by Ms Mani Lee’s professional service to me ever since she became my agent. With her thorough explanation and professional advice, I got greater and more comprehensive protection for my family. Mani is a mature, prudent, considerate and caring person who not only represents her company’s interest, but also speaks from subscribers’ perspectives. She sends me greetings on important occasions like the most recent birthday greeting and contacted me after sending me the annual renewed insurance policy. All these have fully reflected that she serves her subscribers with heart and passion.”Ms Kraft, 4 months of Bupa group membership December 2012
“I would like to show my appreciation to Amy Lam for her supportive service toward my hospitalisation insurance claim. Thanks so much for all everyone is doing to get my new knees happening!”Ms Yan, 2 years of Bupa individual membership December 2012
“I would like to express my most sincere thanks to Connie Wong for her care and help. She is a friendly, patient and prudent person who explained the medical benefits to me in detail. When I was admitted to hospital for an emergency operation, she handled the pre-authorisation procedures for me, giving me peace of mind.” (English translation)- More member's compliments 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003
