You can download forms, find hotline numbers and understand how to make a claim or use your medical card here. You can also check your latest member privileges.
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Claims
Understand how to use a medical card, submit a claim and download claim forms.
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Download forms
Download claim forms, membership change forms and other frequently used forms.
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Service pledge
We will settle claims within 5 to 7 working days.
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Enquiry services
Learn about hotline services and hotline numbers.
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Online services
Bupa Active simplifies employers' administration work and makes it easy for employees to check their claims status and the network doctor list.
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FAQ
Common questions and answers about claims, cover and membership.
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Member privileges
Enjoy two months free cover for joint enrolment in Bupa CarePro. One month free cover for single enrolment.
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Hospital charges
In-patient and out-patient service charges of public and private hospitals at a glance.
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Special offer: 2 months free cover for Bupa critical illness insurance!
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Health information
Bupa's professional medical consultants provide you with the latest information. -
Health hubs
The latest information of illnesses, children and family health. -
Health tools
Free online health tools to assess your health conditions. -
Health topics
Health tips to keep you healthy.
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Group member enquiries
Mon-Fri, 9am - 7pm. Our customer service officers are pleased to help you.
- 2517 5388General enquiries:
- 2517 5789Pre-authorisation:
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Let us call you
Leave your contact information. We will respond to you within the same day or the next working day.
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Email us
Send your enquiry about group medical insurance by email.
