Bupa's claims services are fast and simple. You can read the claims procedure and download forms below. You can also contact our Customer Care helpdesk for assistance.
Claims service pledge
- Hospital and clinical claims: completed 5 to 7 working days after we receive all the required documents.
- When you use your Bupa medical card, you do not need to make a claim.
- In 2012, we settled over 90% of claims within 5 working days.
- We paid more than 50,000 hospital claims and 1,500,000 clinical claims.
- In total, we paid out around HK$1 billion.
Group member enquiries
Mon-Fri, 9am - 7pm. Our customer service officers are pleased to help you.
- 2517 5388General enquiries:
- 2517 5789Pre-authorisation:
Leave your contact information. We will respond to you within the same day or the next working day.
Send your enquiry about group medical insurance by email.