If you use a medical card to reserve clinical treatment, you do not need to go through a claims procedure.
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Bupa HealthNet Card (Clinical benefit)
User guide
- If you claim a network benefit, please use this medical card.
- Present your Bupa HealthNet card when you consult a network doctor.
- If you consult a specialist, receive physiotherapy, or have a diagnostic imaging examination or laboratory test, please present your medical card and the referral letter from your doctor.
- You do not need a referral letter when you consult a gynaecologist, paediatrician or family medicine practitioner.
- After your treatment, sign the claim form provided by the clinic.
Pre-authorisation
- You will need pre-authorisation if a diagnostic imaging or laboratory test costs more than HK$1,000 or the specialty treatment referred by a network doctor is outside the network.
- The network doctor will complete the required form for you and fax it to Bupa for approval.
- We will reply to the network doctor. Please sign the form and get the approval document.
- Please present this medical card, referral letter from your doctor and approval document to the network diagnostic centre.
- For any treatment by a specialist whose specialty is not available in the network, please submit a claim form after your treatment.
- Pre-authorisation hotline: 2517 5789 (Mon - Fri 9am - 7pm)
Download a Pre-authorisation Form (497Kb PDF)
Some of the above procedures may not be applicable to members of tailor-made group schemes. Please refer to your Membership Guide.
-
Bupa HealthNet Card (Clinical benefit)
User guide
- If you claim a network benefit, please use this medical card.
- Present your Bupa HealthNet Card when you consult a network doctor.
- If you consult a specialist, receive physiotherapy, or have a diagnostic imaging examination or laboratory test, please present your medical card and the referral letter from your doctor.
- You do not need a referral letter when you consult a gynaecologist, paediatrician or family medicine practitioner.
- After your treatment, sign the claim form provided by the clinic.
Pre-authorisation
- You will need pre-authorisation if a diagnostic imaging or laboratory test costs more than HK$1,000 or the specialty treatment referred by a network doctor is outside the network.
- The network doctor will complete the required form for you and fax it to Bupa for approval.
- We will reply to the network doctor. Please sign the form and get the approval document.
- Please present this medical card, referral letter from your doctor and approval document to the network diagnostic centre.
- For any treatment by a specialist whose specialty is not available in the network, please submit a claim form after your treatment.
- Pre-authorisation hotline: 2517 5789. (Mon - Fri 9am - 7pm)
Download a Pre-authorisation Form (497Kb PDF)
Some of the above procedures may not be applicable to tailor-made group scheme members. Please refer to your Membership Guide.
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Group member enquiries
Mon-Fri, 9am - 6pm. Our customer service officers are pleased to help you.
- 2517 5388General enquiries:
- 2517 5789Pre-authorisation:
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Let us call you
Leave your contact information. We will respond to you within the same day or the next working day.
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Email us
Send your enquiry about group medical insurance by email.
