You can call Bupa Customer Care helpdesk to receive services from our professional advisers or contact us through email.
Hotline numbers
| Bupa group members | ： | 2517 5388 |
| Fax | ： | 2548 1848 |
| Office hours | ： | 9am – 7pm, Mon – Fri (except public holidays) |
Pre-authorisation service
| Pre-authorisation hotline | ： | 2517 5789 |
| Pre-authorisation fax | ： | 3973 6966 |
| Office hours | ： | 9am – 7pm, Mon – Fri (except public holidays) |
Email enquiries
If you have a question, please email to customercare@bupa.com.hk or choose 'Please call me' and leave your details so that we can contact you.
Please call me
Hotline services
Our Customer Service Advisers are pleased to provide the following services:
For employers- Change membership information for your employees
- Add and terminate membership of employees and their dependents
- Change the level of benefits when membership is renewed
- Add or cancel any optional benefits when membership is renewed
For employers and employees
- Check your benefits
- Check your claims status
- Apply to transfer membership when you retire or resign
- Other membership questions
Some of the above services may not be applicable to your scheme.
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Group member enquiries
Mon-Fri, 9am - 6pm. Our customer service officers are pleased to help you.
- 2517 5388General enquiries:
- 2517 5789Pre-authorisation:
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Let us call you
Leave your contact information. We will respond to you within the same day or the next working day.
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Email us
Send your enquiry about group medical insurance by email.
