All members' feedback is true life stories of Bupa members who share their experience and give compliments in recognition of our service teams.
Mr Kwok, Bupa CarePro member, shares his experience in using medical card service:"It relieved me of the hassle of making pre-payment so that I could receive timely treatment and there were no bills to pay when discharge." ... More
Mrs Chan, Bupa Crystal member, shares the benefit of full cover:"I feel great about the scheme which fully covers eligible medical expenses. We don´t need to worry about claim limits that we can even opt for a private room." ... More
Mrs Wong, Bupa Care member, shares her experience in claim application:" I have lodged a claim in the past, the surgical and hospitalisation expenses of about HK$60,000 was reimbursed directly to my bank account in just 5 working days, even before I received my credit card statement." ... More
S.G.S Hong Kong Limited, member of Bupa group medical insurance scheme, is impressed by Bupa's fast claim settlement:"Our employees have been very satisfied with Bupa's service over the past years. Bupa is very efficient in handling claims reimbursement, most of the clinical claims can be settled within 7 working days." ... More
Ms Wu - 1 year of Bupa group membership October 2013"I really appreciate Joyce’s service with her great attitude and professionalism. After Joyce knew my situation she proactively followed up with my case and explained the claim procedure and provided some advice. She also reminded me what to do for the coming claim." (English translation)
Mr Tiet - 1 year of Bupa group membership August 2013"I would like to thank Leslie for her professional response and prompt follow up with customer care. I appreciate her clear explanation of how to reissue the cheque and her assistance for it."
Ms Chu - 10 years of Bupa individual membership August 2013"Dear Kenneth, thank you very much for serving me again with my enquiry of hospital payments. With your clear and straight forward advice my application of hospital claims was processed smoothly. I felt much better once you explained it to me, thank you for your outstanding care and service." (English translation)
Ms Cheng - 2 years of Bupa individual membership August 2013"I really appreciate Joyce’s service with her great patience, follow-through attitude and professionalism. She answered my query and followed up the case by communicating with the Claims Team and by making many calls to myself. Thanks to Joyce my claim was successfully adjusted. " (English translation)
Ms Tsang - 13 years of Bupa individual membership July 2013"I have been extremely impressed with Case Management Team with their great service and fantastic help in approving my operation application in only three hours. I was worried about my application, but with the fast approval from the Case Management Team they helped to ease my concerns and worries." (English translation)
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