2004

• December

  Bupa Health Insurance member

  "The speed of claims settlement is unexpectedly fast and I will surely rely on Bupa in the future. "

  Bupa Health Insurance member

  "Excellent service quality and I will recommend Bupa to my friends and colleagues. Also, your telesales, Sammy Chow, has a very good service attitude and quality. It is very much appreciated."(Translation from Chinese)

• November

  Bupa Health Insurance member

  "The Hospital and Surgical Benefits are very comprehensive, which perfectly suit our need. Also, I am very pleased with Bupa´s efficiency in settling claims." (Translation from Chinese)

  Bupa Health Insurance member

  "I really appreciate the accuracy and speed of claims settlement. I sent out the claim request on 19 October 2004 and I have received the payment on 27 October 2004. It´s unbelievable. That´s the reason why I´ve joined Bupa for over 10 years and I´ve recommended Bupa to my friends and colleagues."

• October

  Bupa Health Insurance member

  "My effort is minimal when making claim requests."

  Bupa Health Insurance member

  "Bupa is efficient and professional. I can always be assured of excellent response and action whenever I need medical assistance."

• September

  Bupa Health Insurance member

  "Bupa settles claims quickly and they are the most efficient one among the industry." (Translation from Chinese)

  Bupa Health Insurance member

  "My enquiries are addressed efficiently and the customer service representative proactively provided me with professional advice. The most important thing is Bupa never "cheats" at me."

• August

  Bupa Health Insurance member

  "Have paid two visits to Bupa office, the staffs are always friendly and helpful. My claims were promptly settled."

  Bupa Health Insurance member

  "The customer representative was very efficient. All Bupa staffs are able to clearly explain to me the schedule of benefits and situation as soon as possible. They are all very responsible."

• July

  Bupa Health Insurance member

  "I have not had to pay any money up front. The Bupa medical card took care of everything - no issues."

  Bupa Health Insurance member

  "Bupa took up the tab directly and in full with no cash. I was really pleased and this strenghen my confidence in Bupa."

• June

  Bupa Health Insurance member

  "The attitude of customer service representatives is very kind and polite. They responded to questions efficiently and effectively. All these reflected their professionalism in medical insurance." (Translation from Chinese)

  Bupa Health Insurance member

  "Efficient and excellent customer services...my lost medical card was replaced once reported."

  Bupa Health Insurance member

  "Your telesales, Miss Gloria Wong, has a very good attitude. Her professional service and knowledge strongly increase my confidence towards Bupa. I will recommend my friends and relatives to join Bupa." (Translation from Chinese)

• May

  Bupa Health Insurance member

  "I have called Bupa customer services frequently regarding my recent operation. Your representatives have clearly explained to me every details on coverage and limit, which made me fully understand my entitlement." (Translation from Chinese)

  Bupa Health Insurance member

  "Your customer service representatives are very sincere and patient. They addressed my enquiries professionally, which gave me total peace of mind. I would definitely recommend Bupa to my friends and relatives." (Translation from Chinese)

• April

  Bupa Health Insurance member

  "I am very satisfied with your services and will recommend Bupa to my friends."

  Bupa Health Insurance member

  "Claim request is handled efficiently and every items on Claim Statement is listed clearly and in details." (Translation from Chinese)

• March

  Bupa Health Insurance member

  "I am very pleased to the service of your telesales, Miss Chow. She closely followed up my policy renewal, claim enquiry and even made recommendation on the choice of plan which bestly suited my needs."

• February

  Bupa Health Insurance member

  "We were insured by other insurers before, but their services and quality were not professional enough. After insuring with Bupa, I am very pleased and satisfied with their services and quality in all area."

  Bupa Health Insurance member

  "All my claim payment were settled unexpectedly fast and that made myself worry - free."(translation from Chinese)

  Bupa Health Insurance member

  "I am writing to express my appreciation to your Customer Care employee, Miss Sarah Chan. She is very polite to customer and has a very good attitude. Not only did she provide insurance service of good quality to meet my needs, she helped solve my claim problems. In addition, she has rich experience and professional knowledge and she answered my questions accurately and efficiently."(translation from Chinese)

• January

  Bupa Health Insurance member

  "Staffs of Bupa are very initiative and responsible. Also, they are very nice and kind to customers."

  Bupa Health Insurance member

  "Upon receipt of my hospitalisation details, not only did Bupa reimburse the expenses efficiently, it also listed out the settlement in details for my easy reference. I am very impressed." (translation from Chinese)