2007

• December

  Mr Chan - 17 years of Bupa individual member

  "I have been a Bupa member for many years. I would like to thank the company for providing protection over the last 10 years. On all the occasions that I contacted Bupa, Amy and Ms Yam have impressed me most with their excellence. Amy is always patient and explain everything in detail. She is indeed an icon of Bupa´s quality service. Special appreciation goes to the assistance and guidance she offered on completing forms. I can see that your service department is committed to sincere good service at all times. Ms Yam the receptionist is warm, attentive and hard working. I have high regard for her good work." (Translation form Chinese)

• October

  Bupa Health Insurance member

  "I would like to share my delightful experience of Bupa enquiry hotline service today. Your staff AMY LAM was so sincere and professional. During our conversation, she highly demonstrated her kindness and patience. If more Customer Service Consultant like her, then it will definately reinforce the hotline service experience of customers."

• August

  Bupa Health Insurance member

  "I was impressed by the high level of customer service that Connie Wong had delivered in the course of investigation and follow - up of my medical claims status. I would like to take this opportunity to commend on your excellent customer service! "

  Bupa Health Insurance member

  "John Cheung has given excellent service and his phone manner is among the best I have ever encountered. Should you keep more employees of this kind, it will certainly help to raise customer loyalty and company reputation."