2010

• December

  Ms Lau- 9 years of Bupa individual membership

  "When I had an eye laser operation in November, I met some difficult insurance issues and I was not familiar with procedures. Thankfully Raymond Lee explained everything to me in detail and responded to all my telephone enquiries with great patience. His objective advice made me feel assured. I am so glad you have such an excellent staff who takes customers' interests to heart. I am very happy to be his customer and I admire his professionalism." (Translation from Chinese)

  Miss Yang- 3 years of Bupa individual membership

  "Whenever we have doubts, Raymond is always there to offer prompt and professional answers and assistance. Because of this outstanding staff, my whole family has an excellent impression of Bupa. We have a new family member this year and he has joined Bupa too. We really appreciate Raymond's dedicated services over the past three years." (Translation from Chinese)

  Ms Lee- 4 years of Bupa individual membership

  "Dear Amy, appreciate deeply for your on-going understanding and professional assistance. Your super service assures my confidence with Bupa."

  Ms Liu- Newly joined Bupa individual membership

  "Dear Patrick, you are so caring and follow my mother's case whole-heartedly. At first, underwriting department would like to exclude "degeneration of knee joint" from the insurance coverage. However, after I explained the whole history to you and you helped passing the information to underwriting, this symptom is excluded from the exclusion case finally. Of course, I am satisfied with the result and more than happy with your quality customer-servicing skills. I think you are so attentive to what customers desire, which is very crucial successful factor in our service industry."

  Ms Wong- 2 years of Bupa individual membership

  "Dear Katherine, you have been understanding and sympathetic in addition to your excellent and helpful service."

• November

  Mr Shum- 7 years of Bupa individual membership

  "I want to thank you for the speeding processing of my claim, especially, Mr. Raymond Lee, who followed up my claim from beginning to end in a most sincere and caring manner. This is the most pleasant experience I have had with an insurance company and the staffs. I'll have no hesitation in recommending Bupa medical insurance scheme to my friends and colleagues. Keep up the good works."

  Ms Leung- 2 years of Bupa individual membership

  "Dear Katherine, your excellent service and helpful attitude is greatly appreciated."

  Ms Schan- Newly joined Bupa individual membership

  "Dear Amanda, thank you very much for your kind explanations and help to understand more about the Bupa insurance details and as well as your valuable time."

• October

  Ms Leung- 1 year of Bupa individual membership

  "I would like to thank Raymond Lee, Consultant of Telemarketing Health Management, for his sincere assistance at the time of my membership transferral from group to individual membership. Raymond is very professional and attentive on his knowledge and advice that offered to me. I recommend him for any career advancement he deserves for. Once again, thank you Bupa and Raymond Lee for the good advice and follow up work."

  Mr Mohan- 5 years of Bupa individual membership

  "Rachel, you have been very helpful and kind to me. I appreciate it."

• July

  Ms. Jim - 7 years of Bupa individual membership

  "Raymond Lee was very patient in answering all my questions. He also reminded me about claims related matters and helped me to follow up on them. His professionalism and committed attitude makes me feel that I am treated as a valuable customer, which I really appreciate." (Translation from Chinese)

  Ms Lee - 7 years of Bupa individual membership

  "I would like to say thank you again to Amy Lam for the services she provided. With Amy Lam's rich product knowledge and experience, I am confident that she can give me a precise answer to my enquiry every time. Amy will also go an extra mile to handle my enquiries even though it is not her responsibility. She is very dedicated as she would still return my call after her working hour and it demonstrates a great team work. I think she deserves a big recognition from her superiors and from Bupa. As a matter of fact, she is the major reason why I have decided to stay with Bupa. I would definitely recommend Bupa to my friends and relatives."

  Mr Chan - 19 years of Bupa individual membership

  "I have been the customer of Bupa for a long period of time. I appreciate your company service and assistance very much, especially about my surgery that you could handle my medical claim in a short period of time (within a week). Your staffs always provide me with patient, fast services and accurate reply. Also, they care about me, especially the staff from Claims and Customer Care departments. They kept calling me and comforting me during my sickness. The receptionist is also very nice and provide very good services. Thank you so much." (Translation from Chinese)

  Miss Horan - 2 years of Bupa individual membership

  "I have been a member of Bupa Care HealthNet for 2 years and have been very pleased with the efficiency of the claims for non-healthnet providers/ specialists/ lab tests and the convenience of the network doctors. More importantly, I think what makes Bupa one step above the other insurance companies is the quality of their consultants & staff. My consultant Mr. Raymond Lee has shown extraordinary dedication and top quality service as he has always been contactable in case of an emergency or in the case where confusion may arise. In my opinion, having such a friendly and convenient way of solving insurance questions/ problems and the comfort it promises is a huge deciding factor in whether to choose one insurance company or the other especially when the packages offered are not significantly different"

• June

  Mr Chow and Ms Wong - 1 year of Bupa individual membership

  "I would like to praise Tracy Ng for efficient service, sincere and polite attitude. What she most impressed me was that she had helped me follow up my policy proactively during the last 2 months. Thanks again to Tracy and we have resumed our confidence to your company." (Translation from Chinese)

• May

  Mr Tsui - 1 year of Bupa group membership

  "To all the staffs of claims department especially Francis, Patrick, John and those who have answered my phone calls previously. Firstly, I would like to say your TV commercial was great and attracted me to buy your medical insurance scheme. That's why I called your company for enquiry and your staff, Daisy Lee has done a great job. So finally, I enrol the Bupa medical insurance scheme. I got a sudden pain in my abdomen on 14 May and was referred by my doctor to the hospital on next day morning. It was Saturday and so I could not get the pre-admission approval. I called your team on Monday (17 May) and your staff helped me to handle the Guarantee of Payment letter immediately which must be ready before my discharge from the hospital by 18 May. When I left hospital on 18 May morning, your staff John said Bupa had sent out the letter to the hospital directly yesterday afternoon.Although my claim is still in progress, I would like to give special thanks to the staffs who worked efficiently. I will refer my friends to Bupa and also, I have told other patients in the hospital about the benefits of purchasing Bupa. I heard that most of their medical insurance schemes requiring the insured to pay the hospital bills by themselves first and the coverage was less comprehensive. So they are quite interested in Bupa insurance scheme. Thank you so much for your help. Keep it up! "(Extract, Translation in Chinese)

  Ms Ng - 2 years of Bupa individual membership

  "Dear Katherine, thanks for your kind assistance over the years. Your keen and helpful attitude is highly appreciated."