Bupa fitness app

Assess and improve your level of fitness with Bupa's targeted workouts and personal four-week plan.

  • Q:
    Why do the videos take a long time to download?

    HideShow
    A:

    The videos are high quality, so we recommend you use wifi access to download them.

    Q:
    Why do I have to download the videos?

    HideShow
    A:

    The videos come in many versions, where each one is optimised for your device. Bundling all the different versions with the app would have made it take up too much space.

    Q:
    Why doesn't the tracker track what I do?

    HideShow
    A:

    The tracker keeps track of every exercise you log as complete and every full workout, when you log as complete the 'cool down' section. Make sure you press LOG AS COMPLETE for your activity to be tracked.

    Q:
    Why can't I view previous 'test yourself' results on the iPad?

    HideShow
    A:

    Go to 'tracker' and press on the open book symbol to view previous 'test yourself' results, and dates they were completed.

    Q:
    What do I do if I pressed the wrong answer on a test result?

    HideShow
    A:

    On the iPhone, you can press the back button at the top of the screen and change your answer; or, when you get to the results summary screen, press cancel and start the test again. On the iPad, you need to press 'test yourself' in the bottom navigation and take the test again.

    Q:
    How do I switch the sound off?

    HideShow
    A:

    Go to the 'More' section of the app and press the 'Sound on' button to turn the sound off.

    Q:
    I have an Android phone, can I use this app?

    HideShow
    A:

    Yes, the app is now available on Google Play (Android Market) for Android phones and is free to download.

    Q:
    Is the app available to anyone or just Bupa customers?

    HideShow
    A:

    The app is available to anyone and it's free.

    Q:
    How do I reset the programme?

    HideShow
    A:

    If you wish to start from scratch, you can reset the programme and erase all data about your achievements. Doing this will erase your test results, as well as any exercises and workouts you have logged as complete. To do this, go to 'More' in the bottom navigation and select 'reset programme'. A pop up will appear asking you to confirm that you want to erase all of the information about your achievements. Press 'Reset'. The app will then close and you can start again.

    Q:
    How can I turn off the analytical tool mentioned in the end user license agreement?

    HideShow
    A:

    The Android version has switched on the analytical tool and you may switch off the tool if you wish from the More screen. No personal data will be sent to Bupa when using this app.

    The end user license agreement on the iPhone/iPad version mentions the use of an analytical tool; this is not in place at the moment for iPhone/iPad. When the analytical tool is switched on in a later release, only analytical data will be sent to Bupa and no personal data will be sent to Bupa. You will be able to switch off the tool if you wish to.

    Q:
    Who do I contact if my issue is not addressed here?

    HideShow
    A:

    If you encounter any problem in using the app, you can contact us by email: fitness-app-support@bupa.com。

    If you want to know more about Bupa or our Product, you can call us at +852 2517 5838 or email to customercare@bupa.com.hk


  • Enquiry service hotline 2517 5838
    Mon-Fri, 9am - 7pm. Call us and get professional advice.
  • Let us call you
    Leave your contact information. We will respond to you within the same day or the next working day.
  • Email us
    Send your enquiry about Bupa or our services by email.