2003

• December

  Bupa Health Insurance member

  "When I knew that I needed to be hospitalised, I was scared and worried. Fortunately, I was covered by Bupa and I did not have to worry about medical expenses and hospital admission arrangement. Just a call to Bupa, the nurse was able to arrange things for me at the hospital."

  Bupa Health Insurance member

  "Representatives of Bupa Customer Service were very helpful and responsive to my questions and they gave advise to me proactively. In addition, Bupa settled the medical bills quickly and promptly."

  Bupa Health Insurance member

  "During my hospitalisation, Bupa ensured that I had received quality and necessary treatment at hospital and took the initiative to negotiate a reasonable cost with the hospital."(translation from Chinese)

• October

  Ms Kelly Lee, Bupa Health Insurance member

  "Your telesales executives have provided me with excellent service since I joined Bupa. They not only possess good product knowledge and provide excellent service, but also understand customers´ needs and always try to help their customers as good as they can."

• September

  Bupa Health Insurance member

  "I feel that your quality of work is very good, and I will promote the services provided by Bupa to my colleagues and friends. Thank you." (translation from Chinese)

• August

  Bupa Health Insurance member

  "I was very impressed by the speed and efficiency in handling my claims."

  Bupa Health Insurance member

  "Bupa is the best insurance company in Hong Kong."

• March

  Bupa Health Insurance member

  "I would like to take this opportunity to say thank you to Ms. Liu from claims department. During my emergent enquiry at night on the 7th March 2003, she was exceptionally cooperative and replied me within half an hour, so that the eye surgery had been performed on me in the next morning smoothly." (Translation from Chinese)

• February

  Bupa Health Insurance member

  "Bupa is trying its best for improvement, so that I and the members can enjoy excellent quality of services." (translation from Chinese)

• January

  Bupa Health Insurance member

  "Bupa, thank you so much for taking care of my whole family in the past years." (translation from Chinese)