2005

• November

  Bupa Health Insurance member

  "Daisy has been a very helpful and forthcoming officer. A very impressive customer service throughout who deserves a compliment."

  Bupa Health Insurance member

  "Heartfelt thanks to your staff, Mr. Raymond Lee as he has rendered his excellent service to the undersigned."

  Bupa Health Insurance member

  "I would like to specifically refer you to the service I received from Mr Tony Yu, Customer Care Advisor. At all times he was courteous, kind & very helpful both in person & on the phone, my grateful thanks."

• February

  Bupa Health Insurance member

  "I would like to express my deepest gratitude to you. When I was sick for 4 years, the support from you and your staff help me to overpass pain of sickness and difficulty. Or I can say, without Bupa, I cannot survive today. Now, looking back at my most difficult days is really frightening, I was almost paralysed in bed and could not move; most fearful thing is pain, and such pain is not apprehensible without personal experience. Pain from every joint spread outward, and such pain cannot be soothed and comforted by hand. It was the support and encouragement from you that gave me chance to have the disease cured. Now, I have recovered basically, I can get out of bed and can walk normally. Professors of Tianjin University of Medicine, together with the support from Bupa Health Insurance, created this miracle. My gratitude is beyond words, so I can only use a few words to say it out: I sincerely thank you - Bupa Insurance, thank all Bupa staff."

  Bupa Health Insurance member

  "I am very satisfied with the overall services provided by Bupa. " (Translation from Chinese)

• January

  Bupa Health Insurance member

  "Thank you so much for the services provided by your telesales, Sammy Chow. She is very professional and polite, and she is able to explain every details to me clearly. In addition, she follows up and responds to my enquiries efficiently. " (Translation from Chinese)