2006

• October

  Bupa Health Insurance member

  "I would like to compliment Ms Yeung of the customer service team who had shown her kindness and extended her help in getting me the replacement coupon for the free health assessment. Her help to extend the appointment time at the clinic was very much appreciated. Her warm and responsible nature is a great benefit to Bupa. I would like to say ´Thank you´ to Ms Yeung and her help is very much appreciated."

• August

  Bupa Health Insurance member

  "Gloria Wong possess good service attitude, and appreciate her patience, love and care to customers" (Translation from Chinese)

  Bupa Health Insurance member

  Appreciate Raymond´s follow up and high quality services. I have received the original copy of the medical proof and submitted to the second insurance company as requested within 30 days. (Translation from Chinese)

  Bupa Health Insurance member

  "I am deeply impressed by the prompt and excellent services provided by Candy. She has explained my complaint´s situation very clearly and precisely. I am so happy to have your company not only serves me, but also my members in the company."

• July

  Bupa Health Insurance member

  "I would like to special thank for Lowen Wong about her professional service and her genuine attitude, that provides a deep sincere image of Bupa Crystal Health Insurance Scheme. "

  Bupa Health Insurance member

  "I´d like to thank you for your help and interest and for the support I have had from Bupa. Candy has been wonderful; hiring and retaining such quality staff must give you great satisfaction."

  Bupa Health Insurance member

  "Appreciate Mr Tsang of Claims Department on his professionalism and detailed explanation." (Translation from Chinese)

• June

  Bupa Health Insurance member

  "Oscar, thank you so much for spending time on our affairs. It´s great for Bupa to have someone like you to work for them."

• May

  Bupa Health Insurance member

  "I would like to say thank you to Oscar Tsang, a customer relation officer, for his professional and courteous attitude. Oscar has been very helpful. I really appreciate his sense of caring. Once again, many thanks for your help."

• April

  Bupa Health Insurance member

  "Angela, thank you very much for the work you have done"

  Bupa Health Insurance member

  "Dear Oscar, thank you for your proposal of helping with my claims, I do appreciate that a lot."

  Bupa Health Insurance member

  "Akie Cheng is one of the best telesales professional I have ever had in Bupa. She is not a hard sales person; her professional attitudes and patience give me a very clear picture for the insurance product as well as follow up my annual renewal very on time for many years."

• March

  Bupa Health Insurance member

  "I appreciate Sammy Chow for her professional and courteous attitude, which makes me feel the sincerity of Bupa." (Translation from Chinese)

• February

  Bupa Health Insurance member

  "Today I have received the cheque reimbursing me for the claim, and I wanted to thank Susana and Chris for your kind understanding and effort to help me deal with the matter."

  Bupa Health Insurance member

  "Thank you enormously for assigning Candy Au Yeung as the Customer Care Manager to oversee our case. Ms Au Yeung brings to her job an attitude of genuine interest in her clients. She outlined clearly what we need to do and how we can work together to manage the coming difficult months. An unexpected benefit to contacting cancer is the very many nice people one meets. Once again, many thanks for your help."

• January

  Bupa Health Insurance member

  "Sammy, we appreciate your speedy response on the above matter as well as your helpful and professional advice on plans."