2008

• December

  Ms Shum - 4 years of Bupa individual membership

  "Dear Daisy, appreciate for making things easier for me as usual plus your great assistance. "

  Ms So - 9 years of Bupa individual membership

  "Dear Mr Wang, thank you very much for your rectification of the hospital claims. Please also express my appreciation to Ms Wisdom Lau of Customer Care Unit for her assistance in this matter."

  Ms Leung - 5 years of Bupa individual membership

  "Dear Gary, thank you for your professionalism, good attitude and the detailed explanation in assisting me to solve the policy issues patiently."

• November

  Mr Yip - 1 year of Bupa group membership

  "I want to express my appreciation to your Joyce for her efficiency, patience and polite personality as well as to your customer services team. Thank you very much for your help."

  Mr Ma - Newly joined Bupa individual member

  "I would like to say thank you very much to your staff, Mr Raymond Lee. Not only he had provided best service for me, but also he was patient to explain detail for me as I asked so many questions. His professionalism and polite working attitude make me feel so comfortable."

• October

  Louisa Caraffi - Newly joined Bupa group member

  "Prudence, you are such a great account manager to work with! Thank you for your diligence. You have been an excellent Bupa consultant."

  Ms Chan - 10 years of Bupa individual membership

  "Dear Joyce, thank you very much for your assistance. You have been helpful and very professional indeed. Sincere thanks."

• July

  Ms Lai - 3 years of Bupa group membership

  "I really very appreciated your staff´s prompt reply and so responsive in handling my enquiry today, the CS staff (Jon Cheung) who could really catch up what I am saying in just a short conversation. May I convey my appreciation and make a credit to his professionalism."

  John Lewis Lloyd - 17 years of Bupa individual membership

  "Dear Katherine, I am most grateful to you for being so patient and explaining the options open to me so clearly. At 77, it is indeed reassuring to be treated in such a kind and friendly manner. I have lived in Hong Kong for 40 years, 17 of which I have been retired, with my health cared for by Bupa. I am also grateful that Bupa has provided a net which has kept me in good health."

  Ms Li - 1 year of Bupa group membership

  "I am writing to comment on the good service provided to me by your staff, Abby. There are several occasions that I have called up and Abby has been most patient, helpful and pleasant. She is willing to spend time to discuss and provide good solid information. I would like to acknowledge good work she has done for me, my mother and my dad, all of whom are members of Bupa."

• May

  Ms Ho - Newly joined Bupa individual member

  "Dear Raymond, I would like to drop a line of appreciation for your prompt and professional service addressing my need these two days. It´s surely the kind of service that I would love to share with my friends."

  Mr Wong - 2 years of Bupa group membership

  "I want to say ´Thank you!´ to your staff - Abby to handle my case quickly. Many thanks!"

  Mr Wong - Newly joined Bupa individual member

  "I think Katherine is one of the best insurance consultants. Her service and analysis are very important for me, she let me feel very confident. I want to say ´thank you´ to her."

• April

  Ms Leung - 7 years of Bupa individual membership

  "I am much appreciated by the prompt, accurate, friendly , considerate & helpful services provided by Consultant Raymond Lee. His Services is "Service Straight from the Heart". Thank you, Raymond! "

  Mr Lung - 1 year of Bupa individual membership

  "Raymond Lee is a very helpful and considerate staff of Bupa. He has been discharging his duties in a responsible and efficient manner. Because of Raymond´s professional services, I have confidence in Bupa´s medical insurance."

• January

  Ms Lai - 2 years of Bupa group membership

  "I have made an enquiry regarding hospital reimbursement on 25 December. Your staff, Tony Li, had follow up my case and monitor the progress. Actually, I was quite angry initially earning to the long processing time but finally turn into appreciation because of his patient and willingness to help. I would like to express my recognition for him and your hotline team such as John."