2011

• December

  Mr. Lui, 1 year of Bupa individual membership

  "Hello Zoe! Thank you so much for following up our claim so promptly, it meant we could have a very happy Christmas! I'd like to express my gratitude for your help and comforting message. We’re satisfied with the claim reimbursement and will continue to support Bupa." (English translation)

• November

  Mr. Shiu, 3 years of Bupa Group membership

  "Dear Amanda, I am vey grateful to your taking initiative to help me and your service is very good."

  Mr. Jones, 1 year of Bupa individual membership

  "I would like to show my appreciation to a Health Management Consultant for Bupa named Amanda Ng for her excellent professionalism. I have had reason to make some insurance claims from Bupa and Amanda has been professional, patient and most helpful during what has been a stressful time for myself and my wife. Her knowledge and professional explanations did much to ease our concerns and her excellent work on behalf of Bupa deserve to be made known."

• October

  Ms Cheng – 5 years of Bupa individual membership

  "Dear Katherine, I want to express my appreciation to your quick response in judgement, advice and arrangement for my insurance policy for these few years. Your kind and great assistance help me a lot in my medical insurance."

  Ms Lee - 10 years of Bupa individual membership

  "Dear Amy, appreciate very much for your on-going professional assistance, thank you!"

• September

  Ms Ng – 8 years of Bupa individual membership

  "Dear Zoe, I was very pleased for your warmest answers to my worried questions when I was in need of prompt assistance. I appreciate your professionalism in giving me accurate and fast estimates to the compensations that the company might provide for me, and keeping me update on how things were going. I feel that I am not deserted and that I am taken good care of by the insurance company that I have entrusted. You have done an extremely good job and I would not expect anything more."

  Mr Chau - 3 months of Bupa individual membership

  "Dear June, thank you so much for following up my claims enquiry with patient, responsive and efficient attitude."

  Ms So - 9 years of Bupa individual membership

  "Patrick Leung, one of your advisers has helped me to follow up my contract recently. I really appreciate his kind assistance and clear explanation on my insurance coverage. He is very responsible. I was gratified by his service provided at my contract renewal." (English Translation)

  Ms Ku - 1 year of Bupa individual membership

  "Dear Patrick, really appreciate your patience and clear explanation towards the insurance products that impressed me so much!"

• August

  Mrs Ho - 7 years of Bupa group membership

  "Dear Abby, thank you so much for your caring support and help during my difficult time. Your kind assistance has helped me to relieve my worries about the medical expenses." (English translation)

  Mr So - 7 years of Bupa group membership

  "Dear Zoe, thank you so much for your assistance in handling the claim of chemotherapy treatments for my wife."

  Mr Chan – 6 months of Bupa individual membership

  "I would like to show my appreciation to Zoe Cheng for her transcendent service on my hospitalized insurance claiming. She was very helpful and informative while we were working on those claims over the phone. I think she is able to put herself into someone shoes that makes me have no worries to iron out my insurance claiming issues."

• July

  Ms Lam - 1 year of Bupa group membership

  "I would like to thank Bupa's customer representative Julia for helping me. I really appreciate her professionalism in handling my case and letting me know the outcome. There was also another representative, Jon Cheung, who took my call on 5 July 2011and I would like to thank him for following up for me too!"

• June

  Ms Lam - 8 years of Bupa group membership

  "Dear Abby, Thank you very much for your kindest help and assistance on the claims ever since. My heartfelt thanks for your valuable advice and excellent customer services and caring to our colleagues and me."

  Ms Wong - 2 years of Bupa individual membership

  "Dear Raymond & Zoe, I wish to extend my thanks to you both to provide such an excellent service to me. You were most courteous, helpful and conducted yourselves in a truly professional manner."

• May

  Mr Gawler - 14 years of Bupa individual membership

  "Dear Zoe, I am writing to thank Bupa and you, for your helpful and good advice when making my recent claim. It was very much appreciated. The claim was dealt with quickly and I am fully satisfied with your service."

  Mr Luk - 1 year of Bupa individual membership

  "Dear Katherine, thank you for your quick judgment, speedy reply and responsive arrangement for my insurance policy for 2011-2012. Your kind and efficient assistance had helped me to meet a hectic schedule of arranging proper official documents to extend my student visa in Finland. Thank you for your assistance."

• February

  Mr Chang - 1 year of Bupa individual membership

  "Dear Daisy, one of my good friends will be moving to Hong Kong shortly and he interested in purchasing an individual health insurance plan. So I would like to refer him to you as you have been extremely helpful to me with my plan."

  Ms Liu - 2 years of Bupa individual membership

  "My gratitude should go to Ms Abby who handled my case in a pro manner."

• January

  Mr Tam - 1 year of Bupa group membership

  "I am impressed by the excellent service provided by one of your staffs, Reseda, who answering my telephone call concerning my wife's medical claim. As what good customer service would do, she patiently listened to my explanation of my wife's case. After consulted her colleagues, she told me that the case would be referred back to the Claims Department and Bupa would call me back later. She added that it would probably be after Christmas which is very helpful. I hope Bupa can have more angels like Reseda who handled my telephone call professionally."