You can contact our Business Development Team by email. Members can call Bupa Customer Care helpdesk to receive services from professional advisers or contact us through email.
Bupa Customer Care helpdesk
| Bupa individual members | ： | 2517 5333 |
| Bupa Gold members | ： | 2517 5383 |
| Bupa group members | ： | 2517 5388 |
| Fax | ： | 2548 1848 |
| Office hours | ： | 9am – 7pm, Mon – Fri (except public holidays) |
Other hotlines
If your membership is with Bupa CarePro or Bupa Care Kid and you want to use your medical card for hospital admission or enjoy the Full Cover Benefit, please call the following hotline.
| Pre-authorisation hotline | ： | 2517 5328 |
| Pre-authorisation fax | ： | 3973 6966 |
| Office hours | ： | 9am – 6pm, Mon – Fri (except public holidays)
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If your membership is with Bupa Crystal or Bupa group medical insurance schemes and you need to get pre-authorisation, please call the following hotline.
| Pre-authorisation hotline | ： | 2517 5789 |
| Pre-authorisation fax | ： | 3973 6966 |
| Office hours | ： | 9am – 7pm, Mon – Fri (except public holidays) |
Hotline services
For individual members :
- Check your benefits
- Check their claims
- Change your personal information
- Change the level of benefits when you renew your membership
- Add or cancel any optional benefits when you renew your membership
- Add or terminate the membership of dependents when you renew your membership (a newborn baby can join your scheme at any time)
- Change their payment method when you renew your membership
- Apply for membership reinstatement
- Apply to transfer your membership when you renew it
For corporate clients :
- Change membership information for their employees
- Add or terminate the membership of employees and their dependents
- Change the level of benefits when membership is renewed
- Change the level of benefits when you renew your membership
- Check claims status
For group members
- Check their benefits
- Check their claims status
- Apply to transfer membership when they retire or resign
- Other membership questions Some of the above services may not be applicable to your client's scheme.
Email us
Send your enquiry by email to our Business Development team.
