Bupa's supportive services for coronavirus disease and related vaccination side effects
Helping you stay well and be prepared
The coronavirus disease (COVID-19) remains a public health challenge in Hong Kong and around the world. As your trusted healthcare partner, we continue to support you and your loved ones with a series of supportive measures during our special protection period (through 31 December 2023).
For Bupa members who experience side effects^ after receiving an approved COVID-19 vaccine
(1) Coverage for eligible medical expenses related to COVID-19 vaccination side effects
During this special protection period, if any existing Bupa members are hospitalised or receive treatment for side effects of COVID-19 vaccination, Bupa shall cover all eligible medical expenses under the terms of their policy.
For Bupa members diagnosed with COVID-19
(1) Coverage for all hospitalisation and corresponding treatment costs related to COVID-19
During this special protection period, if any existing Bupa members are hospitalised due to COVID-19, Bupa promises to cover all eligible expenses under the terms of their policy. If you need to stay in a higher-level ward for isolation reasons, any adjustment factor for the change in ward level will be waived.
(2) Simplified claims procedures
If any Bupa member is diagnosed with COVID-19, claims related to COVID-19 will take priority in processing during this special protection period. Pre-authorisation is not required before hospital confinement related to COVID-19.
(3) 24-hour Customer Care helpdesk
Bupa's 24-hour Customer Care helpdesk is always available to answer customer enquiries about insurance policies and claims.
(last updated on 1 January 2023)
^ Side effects are adverse events after vaccination as defined by the World Health Organisation. They can include any abnormal sign, symptom or disease but not infection with COVID-19.
If you’re a Bupa Global customer, please visit bupaglobal.com for the guidance on COVID-19.
What is the claim procedure and the related benefit amount?
For medical expenses incurred due to confirmed COVID-19 diagnosis or COVID-19 vaccination side effects
You can submit your claim for hospitalisation and/or outpatient consultation by following Bupa’s regular claims procedures. Your eligible claims will be covered according to the limits shown in your plan’s Schedule of Benefits for Hospital and Surgical Benefit and/or Clinical Benefit.
After the HKSAR Government activated the Emergency Response Level for novel infectious disease, we have implemented infection control measures in our offices so that we can continue to support our customers appropriately, minimising risk to customers or our people. These measures include temperature screening at the entrances of Bupa office areas for staff/clients/visitors upon arrival.
To reduce the risk of the spread of COVID-19 in the community, we encourage customers to contact us via electronic methods such as email, fax, hotline and online form. Bupa members are also recommended to use our customer portal myBupa by downloading the myBupa app or accessing the website to carry out policy administration or claims enquiries.
As this health issue may impact some of our customers across Hong Kong, you might experience longer wait times when calling us. We appreciate your patience as we try to provide the right support to everyone. We are monitoring developments closely and will continue to update our website.
The above summary of our insurance products is for reference only. It is not, and does not form part of, a contract of insurance and is designed to provide an overview of the key features of these products.
Talk to us
Contact our health management consultant to get details and advice.
Mon-Fri 9am-9pm (except public holidays)