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Bupa's supportive services for coronavirus disease and related vaccination side effects

Helping you stay well and be prepared

The coronavirus disease (COVID-19) remains a public health challenge in Hong Kong and around the world. As your trusted healthcare partner, we continue to support you and your loved ones with a series of supportive measures during our special protection period (through 31 December 2023).

For Bupa members who experience side effects^ after receiving an approved COVID-19 vaccine

(1) Coverage for eligible medical expenses related to COVID-19 vaccination side effects

During this special protection period, if any existing Bupa members are hospitalised or receive treatment for side effects of COVID-19 vaccination, Bupa shall cover all eligible medical expenses under the terms of their policy.

For Bupa members diagnosed with COVID-19

(1) Coverage for all hospitalisation and corresponding treatment costs related to COVID-19

During this special protection period, if any existing Bupa members are hospitalised due to COVID-19, Bupa promises to cover all eligible expenses under the terms of their policy. If you need to stay in a higher-level ward for isolation reasons, any adjustment factor for the change in ward level will be waived.

(2) Simplified claims procedures

If any Bupa member is diagnosed with COVID-19, claims related to COVID-19 will take priority in processing during this special protection period. Pre-authorisation is not required before hospital confinement related to COVID-19.


(3) 24-hour Customer Care helpdesk

Bupa's 24-hour Customer Care helpdesk is always available to answer customer enquiries about insurance policies and claims.


(last updated on 1 January 2023)

^ Side effects are adverse events after vaccination as defined by the World Health Organisation. They can include any abnormal sign, symptom or disease but not infection with COVID-19.

If you’re a Bupa Global customer, please visit for the guidance on COVID-19.

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  1. What is the claim procedure and the related benefit amount?

    For medical expenses incurred due to confirmed COVID-19 diagnosis or COVID-19 vaccination side effects
    You can submit your claim for hospitalisation and/or outpatient consultation by following Bupa’s regular claims procedures. Your eligible claims will be covered according to the limits shown in your plan’s Schedule of Benefits for Hospital and Surgical Benefit and/or Clinical Benefit.
At Bupa, the health and safety of our customers and our people is our priority. As an international healthcare company, many of our teams are at the frontline of the medical response to COVID-19.

After the HKSAR Government activated the Emergency Response Level for novel infectious disease, we have implemented infection control measures in our offices so that we can continue to support our customers appropriately, minimising risk to customers or our people. These measures include temperature screening at the entrances of Bupa office areas for staff/clients/visitors upon arrival.

To reduce the risk of the spread of COVID-19 in the community, we encourage customers to contact us via electronic methods such as email, fax, hotline and online form. Bupa members are also recommended to use our customer portal myBupa by downloading the myBupa app or accessing the website to carry out policy administration or claims enquiries.

As this health issue may impact some of our customers across Hong Kong, you might experience longer wait times when calling us. We appreciate your patience as we try to provide the right support to everyone. We are monitoring developments closely and will continue to update our website.

The above summary of our insurance products is for reference only. It is not, and does not form part of, a contract of insurance and is designed to provide an overview of the key features of these products.

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Contact our health management consultant to get details and advice.

2517 5860

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Rewards for referrers

Get HK$300 supermarket coupons for every successful referral!

No limit on the referrals you can make!

Rewards and enrolment discount for referees

The referees can also get HK$300 supermarket coupons if they successfully enrol in any Bupa individual insurance scheme* PLUS the following first-year subscription / premium discount on designated schemes # :

  • 【Bupa Hero exciting enrolment offer】 Get discounts worth up to 80% of first-year premiums!
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  • Other selected individual medical schemes: up to 20% off

The promotion is valid until 31 December 2024. Act now!

To enjoy the referral reward, the referee must submit the Bupa Member-get-Member Programme Registration Form (PDF, 209KB)together with the Bupa health insurance application.
*The referee must successfully enrol in any Bupa individual insurance scheme with first year's net annual premium or subscription over HK$3,000 through a Bupa insurance intermediary.
#Subject to terms and conditions of the programme.

Bupa Member-get-Member programme Terms and Conditions (PDF, 286KB)

Bupa Hero VHIS Plan enrolment offer terms and conditions (PDF, 282KB)

Bupa All Together Health Insurance Scheme Welcome Promotion Offer Terms and conditions (PDF, 231KB)
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