Bupa EndoscopyDAY

Before scheduling your visit, check if your insurance plan includes hospital and surgical benefit and your medical card is valid for cashless treatment. In general, Bupa medical cards (see Note 4, 8) with the following services listed on the front can be used at our EndoscopyDAY centres.

More details are available on myBupa.

• Valid Bupa medical card
• Hong Kong ID card
• Valid referral letter from your doctor

1. Am I eligible to receive the loyalty reward for endoscopy procedures?
   To receive the loyalty reward, you need to meet all the criteria listed below:
   • Your Bupa medical insurance plan includes hospital and surgical benefit and offers coverage for network specialist visits and day case procedures at Bupa network day case centres. Please refer to your contract/policy and schedule of benefits for details;
   • You get a referral letter from your doctor;
   • Your endoscopy must be performed by a Bupa network specialist at a Bupa EndoscopyDAY centre;
   • Your endoscopy is medically necessary and is included in the list of specific procedures eligible for the allowance (see Terms and conditions for loyalty rewards);
   • You use your medical card for cashless treatment at the EndoscopyDAY centre; and
   • You haven’t received any loyalty reward in the same calendar year.
2. When will I receive the loyalty reward after my endoscopy procedure?
You should receive your loyalty reward redemption letter around 3 months afterwards. For individual members, Bupa will send a loyalty reward redemption letter by post to the postal address in our records. For group members, loyalty reward redemption letters will be distributed by each company’s human resources department. Members should present the letter at the designated redemption centre(s) to claim their loyalty reward (supermarket coupon).
3. How many times can I receive the loyalty reward?
   You can receive the loyalty reward once per calendar year. However, if you're an individual member, you're not eligible for the loyalty reward during your first policy year.
4. I'm covered by Bupa individual and group medical insurance schemes. Which plan should I use to receive the loyalty reward?
   You can choose either plan for endoscopy at our Bupa EndoscopyDAY centres. However, you can only receive one loyalty reward in total each calendar year.

1. Source: Shenbajaraj L, Thomas-Gibson S, Stebbing J, et al. Endoscopy in 2017: a national survey of practice in the UK. Frontline Gastroenterology. 2018.
2. Source: Voelker R. Ambulatory Centers Match Hospital Safety for Outpatient Colonoscopy, Study Says. JAMA. 2011;305:2508-2509.
3. Source: Department of Health, Hong Kong Academy of Medicine. Procedure-Specific Standards for Day Procedure Centres: Endoscopy. May 2018.
4. Only Bupa members with the Bupa HealthCare Card (for clinic procedure only), Bupa HealthNet Card (Hospital & Clinical, Clinical), Bupa HealthPlus Card (Hospital & Clinical, Hospital) and Bupa Gold Card (Hospital & Clinical, Hospital) are eligible for cashless treatment at Bupa EndoscopyDAY centres. However, some medical cards are only accepted at selected centres. Please refer to the EndoscopyDAY centre list on myBupa for details.
5. All EndoscopyDAY centres fulfil the requirements of the Private Healthcare Facilities Ordinance.
6. The name and contact information of each Bupa EndoscopyDAY centre, including address and telephone number, are available in the centre list on myBupa. The list is subject to change from time to time.
7. Any Bupa network specialist can refer members for eligible endoscopy procedures performed at two designated Bupa EndoscopyDAY centres in Central and Tsuen Wan. Please refer to the centre list on myBupa for details.
8. Members with the Bupa Gold Card are eligible to receive the loyalty reward effective from 1 October 2019. Members with the Bupa HealthCare Card, Bupa HealthNet Card and Bupa HealthPlus Card are eligible to receive the loyalty reward from 10 July 2019.

1. Each member of a Bupa health insurance scheme can only receive a loyalty reward of HK$500/HK$100 (individual/group schemes) once per calendar year. This offer is only applicable to medically necessary endoscopy procedures performed at Bupa EndoscopyDAY centres upon the recommendation of a specialist. Bupa reserves the right to make changes to the reward offer or to amend terms and conditions related to the reward offer at any time without prior notice.
2. The loyalty reward will only be offered for the eligible endoscopy procedures listed below that are performed by a Bupa network specialist listed on myBupa at Bupa EndoscopyDAY centres.
   Eligible endoscopy procedures:
   • Upper GI endoscopy: with biopsy, single or multiple
   • Upper GI endoscopy: with removal of tumour(s), polyp(s) or other lesion(s) by hot biopsy forceps or bipolar cautery
   • Colonoscopy: flexible, proximal to splenic flexure; diagnostic, with or without collection of specimen(s) by brushing or washing, with or without colon decompression (separate procedure)
   • Colonoscopy: flexible, proximal to splenic flexure; with biopsy, single or multiple
   • Colonoscopy: flexible, with removal of tumour(s), polyp(s) or other lesion(s) by hot biopsy forceps or bipolar cautery
   • Gastroscopy + Colonoscopy
   • Gastroscopy + Colonoscopy: flexible, with removal of tumour(s), polyp(s) or other lesion(s) by hot biopsy forceps or bipolar cautery
3. Members of individual schemes aren’t eligible to receive the loyalty reward during their first policy year.
4. Each member is required to present a valid Bupa medical card, Hong Kong Identity Card and referral letter from a registered general practitioner or specialist upon registration at the EndoscopyDAY centre.
5. Eligible members must present a valid Bupa medical card for cashless treatment at EndoscopyDAY centres. If the medical expenses exceed the member’s coverage or aren’t covered by the insurance plan (e.g. excluded conditions), a shortfall notice will be sent to the member for settlement.
6. Medical services offered by the EndoscopyDAY centres listed are subject to the medical insurance coverage and/or benefit limits of each member. Before receiving any service, members should check their benefit entitlement in their membership certificate and/or schedule of benefits. Please contact our Customer Care helpdesk for more information.
7. Please log in to our customer portal myBupa for the updated lists of EndoscopyDAY centres and network specialists. These lists are subject to change from time to time.