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Mon-Fri 9am-9pm (except public holidays)
2517 5860

Customer Services

24 hours, 7 days a week

Individual Schemes

2517 5333

Bupa Gold Schemes

2517 5383

Bupa group members

2517 5388

Learn about medical insurance with Andrew

Video consultation services
Protect your health at all times

Many people have tried not to go out unnecessarily due to the current epidemic situation. In adjusting to the “new normal”, most Hong Kongers have had to make changes to their daily lives. While maintaining social distancing, video consultations are a more convenient, safer way for patients to access medical services.


Video consultation is a well-known electronic healthcare experience which has rapidly developed in recent months. Patients can remotely consult with general practitioners or specialists through video calls. The Hospital Authority and several private organisations have launched video consultation platforms, which offer remote treatment and monitor recovery with advanced technology. When using video consultation services, people should explain their condition, medical history and drug allergies to the doctor in detail. This will help the doctor to provide a more accurate and appropriate diagnosis and treatment options.


As the leading health insurance specialist, we want to provide our customers with the most advanced medical experience. That’s why we’ve partnered with Quality HealthCare Medical Services to offer video consultation services to all eligible members with network clinical benefits. This extension of clinical coverage makes our services more accessible and helps meet the public’s evolving healthcare needs. Members can remotely consult with selected general practitioners through a video call at home. If further examination is needed, free follow-up consultation is available at an appointed Quality HealthCare clinic within 24 hours after the video consultation. Throughout the process, members can enjoy cashless treatment using their Bupa medical card, with no need to file any claims. We also provide door-to-door medication delivery, so there’s more time to rest and recover.


We hope to better support our customers by offering comprehensive health solutions. For more information, please call 2517 5860 or visit Bupa's website at .


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The above summary of our insurance products is for reference only. It is not, and does not form part of, a contract of insurance and is designed to provide an overview of the key features of these products.

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2517 5860

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Rewards for referrers

Get HK$500 in supermarket coupons for every successful referral you make!

There's no limit on the referrals you can make. The more you refer, the higher the rewards!

Exclusive offer for referrers

If your family and friends successfully enrol in Bupa individual medical scheme, your family and friends can enjoy the following rewards:

  • 【Limited-time offer】 Bupa HERO VHIS Plan - 30% off for single enrolment and up to 70% off for 3 or more enrolments^
  • 【New】 Bupa SAFE Critical Illness Insurance Scheme - 20% off for single enrolment, 40% off for 2 or more enrolments#
  • Other selected individual medical schemes: up to 30% off

The promotion is valid until 31 December 2021. Act now!

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