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Video consultation services
Protect your health at all times

Many people have tried not to go out unnecessarily due to the current epidemic situation. In adjusting to the “new normal”, most Hong Kongers have had to make changes to their daily lives. While maintaining social distancing, video consultations are a more convenient, safer way for patients to access medical services.


Video consultation is a well-known electronic healthcare experience which has rapidly developed in recent months. Patients can remotely consult with general practitioners or specialists through video calls. The Hospital Authority and several private organisations have launched video consultation platforms, which offer remote treatment and monitor recovery with advanced technology. When using video consultation services, people should explain their condition, medical history and drug allergies to the doctor in detail. This will help the doctor to provide a more accurate and appropriate diagnosis and treatment options.


As the leading health insurance specialist, we want to provide our customers with the most advanced medical experience. That’s why we’ve partnered with Quality HealthCare Medical Services to offer video consultation services to all eligible members with network clinical benefits. This extension of clinical coverage makes our services more accessible and helps meet the public’s evolving healthcare needs. Members can remotely consult with selected general practitioners through a video call at home. If further examination is needed, free follow-up consultation is available at an appointed Quality HealthCare clinic within 24 hours after the video consultation. Throughout the process, members can enjoy cashless treatment using their Bupa medical card, with no need to file any claims. We also provide door-to-door medication delivery, so there’s more time to rest and recover.


We hope to better support our customers by offering comprehensive health solutions. For more information, please call 2517 5860 or visit Bupa's website at .


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The above summary of our insurance products is for reference only. It is not, and does not form part of, a contract of insurance and is designed to provide an overview of the key features of these products.

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Rewards for referrers

Get HK$300 supermarket coupons for every successful referral!

No limit on the referrals you can make!

Rewards and enrolment discount for referees

The referees can also get HK$300 supermarket coupons if they successfully enrol in any Bupa individual insurance scheme* PLUS the following first-year subscription / premium discount on designated schemes # :

  • 【Bupa Hero exciting enrolment offer】 Get discounts worth up to 80% of first-year premiums!
  • 【Newly launch】 Bupa All Together Health Insurance Scheme: Enjoy up to 50% off on the first-year premium  for a family enrolment of 3 #
  • Other selected individual medical schemes: up to 20% off

The promotion is valid until 31 December 2023. Act now!

To enjoy the referral reward, the referee must submit the Bupa Member-get-Member Programme Registration Form (PDF, 209KB)together with the Bupa health insurance application.
*The referee must successfully enrol in any Bupa individual insurance scheme with first year's net annual premium or subscription over HK$3,000 through a Bupa insurance intermediary.
#Subject to terms and conditions of the programme.

Bupa Member-get-Member programme Terms and Conditions (PDF, 286KB)

Bupa Hero VHIS Plan enrolment offer terms and conditions (PDF, 282KB)

Bupa All Together Health Insurance Scheme Welcome Promotion Offer Terms and conditions (PDF, 231KB)
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