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Mon-Fri 9am-9pm (except public holidays)
2517 5860

Customer Services

24 hours, 7 days a week

Individual Schemes

2517 5333

Bupa Gold Schemes

2517 5383

Bupa group members

2517 5388
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Customer Services

We’re here to support you at all times. If you have questions on your cover, please feel free to contact us at anytime. If you want to make a claim or change your personal information, you can also find all the necessary information and forms you need on this page.

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Questions?

Our 24-hour Customer Care helpdesk is here for you to help with any enquiries.

Group members

2517 5388

Individual schemes

2517 5333

Bupa Gold schemes

2517 5383

or

Email us

How to make a claim

Hospital Claims

Bupa's claims services are fast and simple. If you use a Bupa medical card to receive treatment, you do not need to file a claim.

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Clinical Claims

Claims settled in 5 to 7 working days after all required documents are received.

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Frequently-used forms

Download Forms

Claim forms, policy change forms and other frequently-used forms.

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Useful information

Hospital Charges

HK private and public hospital charges at a glance

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