Get Bupa now

Mon-Fri 9am-9pm (except public holidays)
2517 5860

Customer Services

24 hours, 7 days a week

Individual Schemes

2517 5333

Bupa Gold Schemes

2517 5383

Bupa group members

2517 5388

Customer Services

We're here to support you at all times. If you want to make a claim or change your personal information, you can find all the necessary information and forms you need on this page.

Premium Service Booking Hotline

Looking for premium network service centres for specialist treatment, diagnostic imaging and laboratory tests, day surgery (e.g., endoscopy) or even dental treatment? Simply call our new Premium Service Booking Hotline and our Bupa Medical Centres and Bupa Dental Centres are at your service.

One-stop dedicated services:

  • Check your scheme's network eligibility
  • Provide Bupa medical and dental centre choices with various specialities available and hassle-free pre-authorisation and/or pay and claim experience
  • Assist in making appointments with the centres, so you can have access to comfortable, well-equipped premium facilities

Premium Service Booking Hotline

2517 5515

Service hours: Monday – Friday, 9am – 6pm (except public holidays)

Other policy-related questions?

Our 24-hour Customer Care helpdesk is here for you to help with any enquiries.

Group members

2517 5388

Individual schemes

2517 5333

Bupa Gold schemes

2517 5383

or

How to make a claim

Hospital Claims

Claims settled in 5 to 7 working days after all required documents are received.

See details

Clinical Claims

Claims settled in 5 to 7 working days after all required documents are received.

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Critical Illness Claims

Bupa's critical illness claim process is simple and quick to ease your worries.

See details

Frequently-used forms

Download Forms

Claim forms, policy change forms and other frequently-used forms.

See details

Useful information

myBupa

myBupa is a one-stop online customer service portal to help you view and manage your Bupa schemes conveniently.

See details