Is the Bupa HK mobile app only available in Hong Kong?
Yes, the Bupa HK mobile app is currently available for downloading in Hong Kong and Macau, and is not available for download in other countries and regions.
How do I book a healthcare service through the Bupa HK mobile app?
eBookings are easy in the Bupa HK mobile app – first search and the preferred healthcare services. Available services may vary depending on your eligibility and service availability.
How do I arrange a video consultation through the Bupa HK App?
Click into the eBooking feature in the Bupa HK mobile app to book video consultations. Please refer to the app for the latest service details, availability and eligibility requirements.
How do I order prescribed medicines through the Bupa HK mobile app?
You can use the ePharmacy feature in the Bupa HK mobile app to order prescribed medicines and arrange delivery where available. Please refer to the app for service details and eligibility requirements.
Do I need a Bupa insurance policy to use the Bupa HK mobile app?
No. Anyone can download and register for the Bupa HK mobile app.
Healthcare services such as eBooking and ePharmacy are available through the app. However, selected features and benefits are only available to eligible Bupa customers. Please refer to the app for the latest eligibility requirements.
I am a Bupa customer, can I use my medical card when making an appointment through eBooking?
Bupa customers can upload your medical card when making an appointment through the eBooking feature, but the selected healthcare professionals available for booking through this feature may not be your network providers. For more information about your eligible network providers, please use the "Network doctors" feature or contact your medical scheme provider directly.
How is my personal data protected in the Bupa HK mobile app?
Bupa takes privacy and security of personal data very seriously. Information provided through the Bupa HK App is handled in accordance with applicable privacy requirements and security measures. Image data used by selected AI-powered health features is processed only on the user’s device and is not transmitted to or stored on our servers.
How does AI Fit PT/ AI Health Plan work?
These features offer a variety of fitness plans for different health levels, goals, and preferences. You can select the plan that best suits their needs and adjust it over time as they progress, helping them develop healthy exercise habits and stay engaged with their fitness goals.
How does AI HealthShot work?
AI HealthShot uses your device camera and AI technology to analyse physiological signs and provide health-related insights. For more details about the technology supporting AI HealthShot, please visit the PanopticsAI website.
What do daily health missions include?
Daily health missions include AI HealthShot, AI CardiacScan, AI Fit PT/ AI Health Plan, Keep moving, Stay hydrated, Eat green and Stay focus. These tasks are designed to be simple and achievable, helping you work towards your health goals.
How are Blua Points awarded and when do they expire?
Blua Points programmes are available to eligible Bupa customers. Blua points are earned by completing daily health missions. Basic members can earn up to 500 points per month, Basic+ members earn up to 750 points, while Elite members have no monthly limit. Points expire on two periods - January 31 or July 31, depending on your wallet type and the original date of when the points were earned. For more details, please refer to the Bupa HK mobile app.
How do I redeem my rewards?
Rewards are available to eligible Bupa customers. You can redeem rewards in the “Marketplace” section of the Bupa HK mobile app by selecting the reward you wish to claim. Reward redemption is subject to applicable terms and conditions.
Which health tracking apps can be connected to the Bupa HK mobile app?
Users can connect Apple Health or Health Connect to their Bupa HK mobile app account. To use the “Keep moving” feature, you’ll need to connect one of these tracking apps so that activity data can be synced to the app.
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