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2517 5860

Customer Services

24 hours, 7 days a week

Individual Schemes

2517 5333

Bupa Gold Schemes

2517 5383

Bupa group members

2517 5388

Clinical Claims

Clinical Claims

It’s simple and straightforward to make clinical and dental claims at Bupa. Choose one of the two ways:


We are here for you 24 hours every day.

To pay and claim, simply follow these three steps:


Before you leave the clinic: Pay the bill and get required documents.

Required documents:

Basic documents:
Original payment receipts 
Additional documents (if any):
  • Referral letter from your doctor (for claiming specialist consultation, diagnostic imaging and laboratory tests, physiotherapy and chiropractic treatment or prescribed medication)
  • Pre-authorisation confirmation (if pre-authorisation is required)
You can also refer to your Membership Guide or call us for details.


Within 90 days: Submit a completed claim form with the required documents

Please mail the completed form to our Claims Department

18/F Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong

After submission: Once Bupa receives your completed claim form and all required documents, you may expect to receive payment within 7 working days

If you chose to get our e-Statement service, we will notify you of the claims result by SMS. We will then transfer the payment of your claims to your designated bank account by autopay.

Useful reminder:

  • If you consult a specialist, receive physiotherapy, have a diagnostic imaging examination or laboratory test, please show your medical card and the referral letter from your doctor.
  • You do not need a referral letter when you consult a gynaecologist, paediatrician or family medicine practitioner.
  • For any treatment by a specialist whose specialty is not available in the network, please submit a claim form after treatment.
  • Your network doctor will arrange pre-authorisation with us for a diagnostic imaging, laboratory test, PET, CT and MRI scan that costs more than HK$2,000.

Some of the above services may not be applicable to members of tailor-made group schemes. Please refer to your membership handbook.

If you use a Bupa medical card, you don’t need to submit any claims to us. Simply follow these steps:

For clinical benefit:

  1. Show your medical card when visiting a network doctor.
  2. After your treatment, sign the voucher provided by the clinic and keep the member’s copy.


We are here for you 24 hours every day.

Individual members

2517 5333

Group members

2517 5388

Bupa Gold members

2517 5383