Note: myBupa app is not applicable to HUAWEI AppGallery. HUAWEI device users can visit mybupa.bupa.com.hk to use the web version.
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- Claims: File claims online; track and view claims status/details; provide information to resolve pending claims
- Clinical Benefit Usage: Keep track of your claimed expenses and provider visits under Clinical Benefit (if applicable)
- eMedical Card: Show your eMedical Card at network providers for cashless service*
- Hospital eAdmission: Send your member information to your selected hospital upon admission*
- Doctors Finder: Search for network doctors and clinics based on name, specialty, etc
- Doctors Nearby: Locate the clinic on a map and get directions to the clinic from where you are
- Member Documents: View and download your policy-related documents
- Member Privileges: View and redeem special health and lifestyle offers exclusively for Bupa members
- Member Profile: View your scheme details; update your contact information online
- Direct access to Quality HealthCare Medical Services (QHMS)'s mobile app and account linkup to Bupa's wellness app Blua Health
Blua Health is offered, distributed and operated by Horizon Health and Care Limited which is a company registered in Hong Kong under the Bupa Group.
Not applicable to the VHIS plans enrolled thru Hang Seng Bank (except Bupa Hero)
- Welcome Letter*
- Cooling-off Notice*
- Transfer Letter with Change Benefits*
- Transfer Letter*
- Exclusion Confirmation Letter*
- Signed Counter Offer Letter*
- Copy of Application Form*
- Renewal Letter
- Policy Schedule
- Policy and Benefit Information for the Certified Plan (including Benefit Schedule)
- Policy and Benefit Information for Optional Benefits and Other Services (including Benefit Schedule of Optional Benefits) (if applicable)
- Terms and Conditions for Other Services
- Wellness Service Redemption Letter (if applicable)
- Membership Guide (if applicable)
- Promotion and Privileges (if applicable)
- Claims Statement (if applicable)
- Shortfall Invoice (if applicable)
Not applicable to Bupa All Together and health insurance scheme enrolled thru Hang Seng Bank
- Welcome Letter*
- Transfer Letter with Change Benefits*
- Transfer Letter*
- Exclusion Confirmation Letter*
- Signed Counter Offer letter*
- Copy of Application Form / Confirmation of Migration / Copy of Transfer Form*
- Renewal Letter
- Membership Certificate
- Contract
- Schedule of Benefits and Table of Subscriptions
- Wellness Service Redemption Letter (If applicable)
- Promotions and Privileges (if applicable)
- Claims Statement (if applicable)
- Shortfall invoice (if applicable)
Only applicable to Bupa All Together and health insurance scheme enrolled thru Hang Seng Bank
- Welcome Letter*
- Cooling-off Notice*
- Transfer Letter with Change Benefits*
- Transfer Letter*
- Exclusion Confirmation Letter*
- Signed Counter Offer letter*
- Copy of Application Form / Confirmation of Migration / Copy of Transfer Form*
- Renewal Letter
- Membership Certificate / Policy Schedule
- Contract / Policy and Benefit Information for the Certified Plan (including Benefit Schedule)
- Policy and Benefit Information for Optional Benefits and Other Services (including Benefit Schedule of Optional Benefits) (if applicable)
- Terms and Conditions for Other Services
- Schedule of Benefits and Table of Subscriptions (if applicable)
- Wellness Service Redemption Letter (If applicable)
- Membership Guide (if applicable)
- Promotion and Privileges (if applicable)
- Claims Statement (if applicable)
- Shortfall Invoice (if applicable)
User guide
網上提交索償
查看保障結餘
搜尋網絡醫生
電子醫療卡
會員專享
eClaims Submission
View Benefit Balance
Network Doctors Finder
eMedical Card
Member Privileges