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Customer Services

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Individual Schemes

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Bupa Gold Schemes

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Bupa group members

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Hospital claims

Hospital claims

Bupa's claims services are fast and simple. If you use a Bupa medical card to receive treatment, you do not need to file a claim. If you do not have a medical card or your card is not applicable to pay for your medical expenses, you should submit a claim form.


We are here for you 24 hours every day.

To pay and claim, simply follow these three steps:


Before discharge: Get documents from your hospital

Basic required documents
  • Original payment receipts
  • Doctor slips
  • Medical reports
  • Hospital bills
Additional documents (if any)
  • Pre-authorisation confirmation
  • Referral letters for any specialist consultation or SRN nursing
  • Copies of histopathology, endoscopic, diagnostic/ laboratory tests reports or operating theatre summary

You can also refer to your Membership Guide or call us for details.


Within 90 days: Submit a completed claim form with the required documents

If you fill in the claim form, please mail to our Claims Department

18/F, Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong

After submission: Once Bupa receives your completed claim form and all required documentation, you may expect to receive payment within 7 working days.

Useful reminder:

  • Please obtain the documents that are needed to make a claim. Keep in mind that you will need to pay for the fees charged for issuing the medical report(s).
  • If you receive treatment at a public hospital, remember to pick up the Discharge Slip before you leave the hospital. Public hospitals may charge a fee to issue a medical report.
  • If you have maternity cover, please submit a hospital claim form for maternity treatment (Download form here).

If you are entitled to network benefit, simply follow these steps:

If you use a Bupa medical card, you don’t need to submit any claims to us. Simply follow these steps:

For clinical benefit:

  1. Show your medical card when visiting a network doctor.
  2. After your treatment, sign the voucher provided by the clinic and keep the member’s copy.


We are here for you 24 hours every day.

Group members

2517 5388

Individual members

2517 5333

Bupa Gold members

2517 5383