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2517 5860

Customer Services

24 hours, 7 days a week


Insurance made easy

myBupa is a one-stop online customer service portal which brings you a greater level of convenience to view your scheme details, view and download your policy-related documents, file your claims online, and search for network doctors/clinics on-the-go. You can access myBupa via

myBupa's mobile app is also available for Bupa members to download for free. You can download the app from the App Store or Google Play. myBupa app is available in both Chinese and English languages. 

Learn more about how to manage your policy with myBupa by watching our series of tutorial videos.

myBupa Search for network doctors

myBupa Use the eMedical Card on myBupa

myBupa Hospital eAdmission

myBupa Submit supplementary claim information

myBupa View multiple scheme details

myBupa How to create your myBupa account

myBupa is a one-stop online customer service portal
  • Claims All members can submit claims online. No forms to download or mail out
  • Claims: View your company’s consolidated claims statements
  • Membership Documents: View and download important documents
  • Providers List: Search network doctors or download the most up-to-date providers list
  • Shortfall History: View the comprehensive list of members’ shortfall records
  • Member Movement: Easily modify/update your staff and their dependants’ status at the click of a button and retrieve the Member Movement Summary Report through the inbox on myBupa

User guide


Our 24-hour Customer Care helpdesk is always here to answer your questions. Whatsapp icon

Individual Schemes

2517 5333

Bupa Gold Schemes

2517 5383

Bupa group members

2517 5388