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Customer Services

24 hours, 7 days a week

Health Coaching Services

Helping people live longer, healthier, happier lives.

Helping people live longer, healthier, happier lives.

We are here for you at all times, offering the utmost peace of mind. Beyond paying for your medical bills, we ease your worries by giving personal support and health advice to help you cope with and recover from your illness.

Health Coaching Services are available to most Bupa individual members.


Service Highlights

24/7 Healthline

Staffed with a team of qualified nurses and health management professionals, supported by doctors, providing assistance and guidance from how to care for a sick child or the elderly to discussing your symptoms, diagnoses and treatment options.

(Doctors will be available during scheduled office hours to support the nurses in answering enquiries. Office hours: Mon – Fri, from 9am to 6pm (Hong Kong time), except public holidays.)

Care Manager

A Care Manager can follow up on your claims and make a courtesy call or visit, with your consent, in case you are admitted into a local private hospital.

Second medical opinion

A second medical opinion can be arranged and paid for in the event of serious illnesses, so you will be assured of a professional opinion from a panel of medical specialists, helping you make an informed decision for your treatment options.

Healthcare centre choices

Provide a list of clinics and hospitals based on your specific condition or needs for your reference.

Non-emergency global healthcare support

For treatments outside of Hong Kong, we can help you to find a doctor or make an appointment.

Chronic conditions programme

Lifestyle coaching and management, including personal phone calls to help you proactively manage your chronic condition such as diabetes.

Availability of the above services varies with the insurance scheme and membership. For details, please refer to your Membership Guide.