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Mon-Fri 9am-9pm (except public holidays)
2517 5860

Customer Services

24 hours, 7 days a week
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Contact Bupa

Simply fill in your details below and we will be in touch today or by the next working day. You may also call us directly at 2517 5860.

Member get member

Rewards for referrers

Get HK$300 supermarket coupons for every successful referral!

No limit on the referrals you can make!

Rewards and enrolment discount for referees

The referees can also get HK$300 supermarket coupons if they successfully enrol in any Bupa individual insurance scheme* PLUS the following first-year subscription / premium discount on designated schemes # :

  • 【Bupa Hero exciting enrolment offer】 Get discounts worth up to 80% of first-year premiums!
  • 【New】 Bupa SAFE Critical Illness Insurance Scheme - 20% off for single enrolment, 40% off for 2 or more enrolments
  • Other selected individual medical schemes: up to 20% off

The promotion is valid until 31 December 2023. Act now!


To enjoy the referral reward, the referee must submit the Bupa Member-get-Member Programme Registration Form (PDF, 209KB)together with the Bupa health insurance application.
*The referee must successfully enrol in any Bupa individual insurance scheme with first year's net annual premium or subscription over HK$3,000 through a Bupa insurance intermediary.
#Subject to terms and conditions of the programme.

Bupa Member-get-Member programme Terms and Conditions (PDF, 286KB)

Bupa Hero VHIS Plan enrolment offer terms and conditions (PDF, 282KB)

Bupa Safe Critical Illness Plan Welcome Promotion Offer Terms and conditions (PDF, 267KB)
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Mon-Fri 9am-9pm (except public holidays)
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Get Bupa now

2517 5860

Mon-Fri 9am-9pm (except public holidays)

24-hour Customer Care helpdesk

Individual members

2517 5333

Group members

2517 5388

Bupa Gold members

2517 5383

Our 24-hour Customer Care helpdesk is here for you to answer your enquiries.


During office hours

9am to 7pm Monday to Friday, except public holidays

We are pleased to answer all your enquires.

Outside office hours

We can provide the followings :

1. Bupa appointed service providers

2. Information of benefit entitlement

3. Claims procedures and other administration procedures

4. Claim forms




The telephone system of Customer Care helpdesk has been updated in December 2022. Please refer to the call menu of Individual members (PDF, 145KB) or Group members (PDF, 145KB).


Bupa Hong Kong head office

Bupa (Asia) Limited
6/F, Tower 2, The Quayside, 77 Hoi Bun Road, Kwun Tong Kowloon
2517 5175
2548 1848
customercare@bupa.com.hk
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