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Mon-Fri 9am-9pm (except public holidays)
2517 5860

Customer Services

24 hours, 7 days a week

Individual Schemes

2517 5333

Bupa Gold Schemes

2517 5383

Bupa group members

2517 5388

Health Coaching Services

Helping people live longer, healthier, happier lives.

We are here for you at all times, offering the utmost peace of mind. Beyond paying for your medical bills, we ease your worries by giving personal support and health advice to help you cope with and recover from your illness.

Health Coaching Services are available to most Bupa individual members.


Service Highlights

24/7 Healthline

A team of qualified nurses and healthcare professionals can provide guidance on your health related queries, with the support of doctors.

Care Manager

A Care Manager can follow up on your claims and make a courtesy call or visit, with your consent, in case you are admitted into a local private hospital.

Second medical opinion

To help you make an informed decision for your treatment options, a global panel of medical specialists can be arranged and paid for to give you a second opinion in the event of a serious illness.

Doctor referrals

Referrals can be made based on your condition and needs.

Non-emergency global healthcare support

For treatments outside of Hong Kong, we can help you to find a doctor or make an appointment.

Chronic conditions programme

Lifestyle coaching and management, including personal phone calls to help you proactively manage your chronic condition such as diabetes.

Availability of the above services varies with the insurance scheme and membership. For details, please refer to your Membership Guide.