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Mon-Fri 9am-9pm (except public holidays)
2517 5860

Customer Services

24 hours, 7 days a week

Individual Schemes

2517 5333

Bupa Gold Schemes

2517 5383

Bupa group members

2517 5388

Learn about medical insurance with Andrew

Bupa's Health Coaching Services
Healthcare professionals always here to support you along the way

It's natural to be worried when your loved one is sick. Apart from taking care of the patient’s daily needs, relatives will also seek out relevant healthcare advice. However, each patient’s situation is different. Instead of looking for advice from friends or on the internet, it's better to consult a professional directly. Bupa's Health Coaching Services has been providing professional medical advice for 6 years. So far, we've offered our support to more than 120,000 members every year.


Bupa's Health Coaching Services are staffed by a team of qualified nurses and health management professionals, supported by doctors, who provide reliable and personalised support. Our 24/7 Healthline can answer health-related questions and provide medical advice to customers anytime and anywhere, from how to care for a sick child or the elderly to discussing symptoms, diagnoses and treatment options, etc. Plus, the team can also make doctor referrals based on patients' conditions and needs. We understand that some patients want to get more advice from different doctors before confirming their treatment plan. Bupa’s health management professionals can also arrange a second medical opinion for customers. So you'll be assured of a professional opinion from a panel of medical specialists, helping you make an informed decision about your treatment options.


We understand the concerns of patients and their relatives, as well as the worries of dealing with emergencies during treatment. That’s why Bupa’s health management professionals are committed to assisting and supporting our customers anytime and anywhere.


  For more information, please call 2517 5860 or visit Bupa's website at .

General Manager, Bupa Hong Kong

Andrew Merrilees


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The above summary of our insurance products is for reference only. It is not, and does not form part of, a contract of insurance and is designed to provide an overview of the key features of these products.

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2517 5860

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Rewards for referrers

Get HK$500 in supermarket coupons for every successful referral you make!

There's no limit on the referrals you can make. The more you refer, the higher the rewards!

Exclusive offer for referrers

If your family and friends successfully enrol in Bupa individual medical scheme, your family and friends can enjoy the following rewards:

  • 【Limited-time offer】 Bupa HERO VHIS Plan - 30% off for single enrolment and up to 70% off for 3 or more enrolments^
  • 【New】 Bupa SAFE Critical Illness Insurance Scheme - 20% off for single enrolment, 40% off for 2 or more enrolments#
  • Other selected individual medical schemes: up to 30% off

The promotion is valid until 31 December 2021. Act now!

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