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Critical Illness Claims

Bupa's critical illness claim process is simple and quick to ease your worries. Simply follow these three steps:

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1

Within 90 days of critical illness diagnosis: Submit a completed critical illness claim form with required documents.

Download the Critical Illness Claim Form (PDF, 263.97 KB)

Required documents:
  • medical reports
  • radiological reports, laboratory and pathological reports
  • medical certificates
  • hospital discharge slip
  • police reports (for accident-related claims, if applicable)
* To claim the Additional Cancer Benefit under Bupa Safe Critical Illness Insurance Scheme or Bupa Supplementary Critical Illness Benefit, you need to submit additional documents to Bupa within the specified period. Please refer to your Membership Guide for details.
You can also call us for details.

Complete the claim form and mail it to Bupa's Claims Department together with the required documents (18/F, Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong).
2

Bupa will issue an Attending Physician Statement requesting further information to enable us to process the claim. Ask your doctor to complete it and return to Bupa.

Bupa may contact you for more information if necessary.
3

Once Bupa receives your claim form and all required documents, we'll arrange the eligible claims payment via autopay (for Bupa Safe Critical Illness Insurance Scheme or Bupa Supplementary Critical Illness Benefit) or cheque (for Bupa Critical Essential Care) in 12 working days.

To make a claim under the Cancer Treatment Reimbursement Benefit of your Bupa Safe Critical Illness Insurance Scheme, please refer to the Hospital and Day Case Claims page and your Membership Guide for details.

Useful reminders:

  • If you're also a member of a Bupa individual health insurance scheme, Bupa will assess your hospital claim automatically and pay your eligible treatment costs under the free Medical Top-up Benefit in Bupa Critical Essential Care (not applicable to Bupa Wise Choice, Bupa Hospital Cash and Bupa co-brand schemes).
  • Please collect all the documents that are needed to make a claim. Keep in mind that you'll need to pay the fees charged for issuing the medical report(s).

Enquiries

We are here for you 24 hours every day.

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Individual members

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or