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Mon-Fri 9am-9pm (except public holidays)
2517 5860

Customer Services

24 hours, 7 days a week

Individual Schemes

2517 5333

Bupa Gold Schemes

2517 5383

Bupa group members

2517 5388

Customer Services

We’re here to support you at all times. If you have questions on your cover, please feel free to contact us at anytime. If you want to make a claim or change your personal information, you can also find all the necessary information and forms you need on this page.

Questions?

Our 24-hour Customer Care helpdesk is here for you to answer your enquiries.


During office hours

9am to 7pm Monday to Friday, except public holidays

We are pleased to answer all your enquires.

Outside office hours

We can provide the followings :

1. Bupa appointed service providers

2. Information of benefit entitlement

3. Claims procedures and other administration procedures

4. Claim forms

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Individual members

2517 5333

Bupa Gold members

2517 5383

Group members

2517 5388

or

How to make a claim

Clinical Claims

Claims settled in 5 to 7 working days after all required documents are received.

See details

Hospital Claims

Claims settled in 5 to 7 working days after all required documents are received.

See details

Pre-authorisation

If your health insurance scheme includes a Bupa medical card, you may be able to use it for full cover and/or cashless treatment (if applicable) in Hong Kong. Then you won’t need to file any claims.

See details

Critical Illness Claims

Bupa's critical illness claim process is simple and quick to ease your worries.

See details

Frequently-used forms

Download Forms

Claim forms, policy change forms and other frequently-used forms.

See details

Useful information

Hospital Charges

HK private and public hospital charges at a glance

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myBupa

myBupa is a one-stop online customer service portal to help you view and manage your Bupa schemes conveniently.

See details

WhatsApp Chatbot

Meet Bupa's new AI Service Ambassador, Bella, a WhatsApp Chatbot

See details