Customer Services
We're here to support you at all times. If you want to make a claim or change your personal information, you can find all the necessary information and forms you need on this page.
Premium Service Booking Hotline
Looking for premium network service centres for specialist treatment, diagnostic imaging and laboratory tests, day surgery (e.g., endoscopy) or even dental treatment? Simply call our new Premium Service Booking Hotline and our Bupa Medical Centres and Bupa Dental Centres are at your service.
One-stop dedicated services:
- Check your scheme's network eligibility
- Provide Bupa medical and dental centre choices with various specialities available and hassle-free pre-authorisation and/or pay and claim experience
- Assist in making appointments with the centres, so you can have access to comfortable, well-equipped premium facilities
Premium Service Booking Hotline
2517 5515Service hours: Monday – Friday, 9am – 6pm (except public holidays)
Other policy-related questions?
Our 24-hour Customer Care helpdesk is here for you to answer your enquiries.
During office hours
9am to 7pm Monday to Friday, except public holidays
We are pleased to answer all your enquires.
Outside office hours
We can provide the followings :
1. Bupa appointed service providers
2. Information of benefit entitlement
3. Claims procedures and other administration procedures
4. Claim forms
Select language (1: Cantonese 2: English 3: Mandarin) >
Press 2 [member's enquiry] in the main menu >
Press 7 [Talk to our customer service advisor] in the next menu
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How to make a claim
Clinical Claims
Claims settled in 5 to 7 working days after all required documents are received.
See detailsHospital Claims
Claims settled in 5 to 7 working days after all required documents are received.
See detailsPre-authorisation
If your health insurance scheme includes a Bupa medical card, you may be able to use it for full cover and/or cashless treatment (if applicable) in Hong Kong. Then you won’t need to file any claims.
See detailsCritical Illness Claims
Bupa's critical illness claim process is simple and quick to ease your worries.
See detailsFrequently-used forms
Useful information
myBupa
myBupa is a one-stop online customer service portal to help you view and manage your Bupa schemes conveniently.
See details