Customer Services
We’re here to support you at all times. If you have questions on your cover, please feel free to contact us at anytime. If you want to make a claim or change your personal information, you can also find all the necessary information and forms you need on this page.
Questions?
Our 24-hour Customer Care helpdesk is here for you to answer your enquiries.
During office hours
9am to 7pm Monday to Friday, except public holidays
We are pleased to answer all your enquires.
Outside office hours
We can provide the followings :
1. Bupa appointed service providers
2. Information of benefit entitlement
3. Claims procedures and other administration procedures
4. Claim forms
or
How to make a claim
Hospital Claims
Claims settled in 5 to 7 working days after all required documents are received.
See detailsClinical Claims
Claims settled in 5 to 7 working days after all required documents are received.
See detailsCritical Illness Claims
Claims settled in 10 to 12 working days after all required documents are received.
See detailsFrequently-used forms
Useful information
myBupa
myBupa is a one-stop online customer service portal to help you view and manage your Bupa schemes conveniently.
See details