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Mon-Fri, 9am - 6pm
2517 5860

Customer Services

24 hours, 7 days a week

Individual Schemes

2517 5333

Bupa Gold Schemes

2517 5383

Bupa group members

2517 5388

Customer Services

We’re here to support you at all times. If you have questions on your cover, please feel free to contact us at anytime. If you want to make a claim or change your personal information, you can also find all the necessary information and forms you need on this page.

Questions?

Our 24-hour Customer Care helpdesk is here for you to help with any enquiries.

Individual members

2517 5333

Bupa Gold members

2517 5383

Group members

2517 5388

or

How to make a claim

Hospital Claims

Claims settled in 5 to 7 working days after all required documents are received.

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Clinical Claims

Claims settled in 5 to 7 working days after all required documents are received.

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Critical Illness Claims

Claims settled in 10 to 12 working days after all required documents are received.

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Frequently-used forms

Download Forms

Claim forms, policy change forms and other frequently-used forms.

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Useful information

Hospital Charges

HK private and public hospital charges at a glance

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myBupa

myBupa is a one-stop online customer service portal to help you view and manage your Bupa schemes conveniently.

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