Critical Illness ClaimsBupa’s Critical Essential Illness plan has a simple and straightforward claims process to ease your worries. Simply follow these three steps:
We are here for you 24 hours every day.
- Individual members：2517 5333
Bupa will give you a form of critical illness. Ask your doctor to complete it and the doctor will return it to us.
Once you complete the claim form, please mail it to our Claims Department
18/F, Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong
After claim submission: Once Bupa receives your claim form and all required documents, you may expect to receive payment in cheque within 12 working days.
Bupa may contact you for more information if necessary.
- If you are a Bupa individual health insurance member, Bupa will assess your hospital claim automatically and pay your eligible treatment costs under the free Medical Top-up Benefit (not applicable to Bupa Wise Choice, Bupa Hospital Cash and Bupa co-brand schemes members).
- Please obtain the documents that are needed to make a claim. Keep in mind that you will need to pay for the fees charged for issuing the medical report(s).