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Bupa establishes Medical Centres and Dental Centres around Hong Kong to provide holistic hassle-free healthcare experience

First insurer in Hong Kong to offer both health insurance and wholly owned health services

Hong Kong,10 Jan 2022

Bupa Hong Kong, the leading health insurance specialist, announces today a network of six Bupa Medical Centres and Bupa Dental Centres, which marks Hong Kong's first insurer-owned medical facilities. Spanned across Central, Shatin, Quarry Bay, Admiralty and Tseung Kwan O, these Bupa wholly owned centres1 represent a unique model that underscores Bupa’s leading position in curating a holistic healthcare ecosystem, benefiting members with a diverse range of healthcare services beyond insurance protection.

The Bupa Medical Centres (“BMC”) deliver a premium experience to Bupa members with advanced equipment and medical services, as well as personalised support care. With these centres located in prime business and residential neighbourhoods, members can enjoy easy access to medical facilities and services. Leveraging the medical expertise of our local healthcare services arm, Quality HealthCare, the Hong Kong BMCs offer:

  • Integrated outpatient consultations including general practice and multiple specialties
  • Hospital-grade facilities for day surgical procedures, physiotherapy, diagnostics and imaging, and health check-ups
  • Access to Bupa’s Direct Access for You (DAY) programmes to enjoy efficient and convenient day surgeries or treatments such as endoscopy2
  • New Premium Service Booking Hotline to help members check for their network eligibility, provide Bupa medical and dental centre choices, and make appointments with the centres
  • Exclusive end-to-end support offered by onsite Bupa service assistants, from checking the medical scheme coverage, applying for pre-authorisation as needed, arranging follow-up consultations, treatments or surgeries, hospitalisation, and assisting with claim submissions
  • Cashless treatment for eligible members holding a Bupa medical card
  • Dedicated waiting areas and servicing counters for Bupa members

“The launch of Bupa Medical Centres in Hong Kong is a key milestone in our journey to transform the way we provide healthcare,” said Andrew Merrilees, General Manager, Bupa Hong Kong. “As Bupa is uniquely positioned in Hong Kong with both health insurance and health provision business, we're leveraging our extensive healthcare expertise to offer a truly end-to-end experience to all Bupa members.”

“We hear the challenges people encounter when handling medical insurance related procedures and looking for comprehensive healthcare support. Our Insurance customers can now access a wide range of healthcare services beyond health insurance coverage, all delivered by our own team of health experts and managed by our service assistants. This enables a holistic journey from medical treatment to claims settlement focusing on recovery and rehabilitation,” Andrew added. “This is a service model that we’re proud of to support our customers. With the six Bupa Medical Centres and Dental Centres already in operation, we aim to make healthcare with Bupa much easier and more accessible.”


Notes to editors:

BMC Central

Address: 14/F Entertainment Building, 30 Queen's Road Central, Central

Opening hours:

  • Monday – Friday: 8:30am – 6pm
  • Saturday: 8:30am – 1pm


BMC Shatin

Address: Room 1007, 10/F, New Town Tower, 10-18 Pak Hok Ting Street, Shatin, New Territories

Opening hours:

  • Monday – Friday: 9am – 6pm
  • Saturday: 9am – 1:30pm


BMC Quarry Bay

Address: 19/F, Oxford House, Taikoo Place, 979 King's Road, Quarry Bay

Opening hours:

  • Monday – Thursday: 9am – 6pm
  • Friday: 9am – 5:30pm


BDC (Hong Kong) – Admiralty

Address: Unit 1603, 16/F, Admiralty Centre Tower 1, 18 Harcourt Road, Admiralty

Opening hours:

  • Monday – Friday: 9:15am – 6:45pm
  • Saturday: 9am – 5pm


BDC (Hong Kong) – Central

Address: Unit 1202, 12/F, Chuang’s Tower, 30-32 Connaught Road Central

Opening Hours:

  • Monday – Friday: 9:15am – 6:45pm
  • Saturday: 9am – 5pm


BDC (Hong Kong) – Tseung Kwan O

Address: Shop G09-10, G/F, PopWalk I, 12 Tong Chun Street, Tseung Kwan O

Opening hours:

  • Monday – Friday: 9:15am – 6:45pm
  • Saturday: 9am – 5pm


For more information of our medical centres, please visit our website at:

Bupa Medical Centre:

Bupa Dental Centre (Hong Kong):



1 Bupa Medical Centres and Bupa Dental Centres are operated by Quality HealthCare, the Bupa Group's healthcare provision arm

2 Bupa EndoscopyDAY programme is available to eligible Bupa members in designated Bupa Medical Centres



Bupa – A global healthcare specialist

Bupa's purpose is helping people live longer, healthier, happier lives and making a better world.

We are an international healthcare company serving over 31 million customers worldwide. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

In Hong Kong, we are known as the health insurance specialist. We have gained the trust of more than 400,000 individuals and 3,200 companies. We have provided quality health insurance for Hong Kong's civil servants for more than 20 years.

Bupa also provides primary care services through Quality HealthCare Medical Services (QHMS), one of Hong Kong’s largest private clinic networks.


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