，10 Dec 2025
Yuman Chan, General Manager of Bupa Insurance Business in Hong Kong (right) and Dr. Yvonne Leung, Chief Customer, Data & Digital Officer, Bupa Hong Kong announces collaborated innovations including the city’s first ever Express Check-in for care appointments with the wave of a palm.
Yuman Chan, General Manager of Bupa Insurance Business in Hong Kong said, Bupa collaborates with global and local technology leaders to advance its smart healthcare capabilities. With Express Check-in, customers can access care faster and more conveniently.
Dr. Yvonne Leung, Chief Customer, Data & Digital Officer, Bupa Hong Kong said, the new Express Check-in can address the challenges of fragmented health experience, helping people live longer, healthier, happier lives and making a better world.
(From left) Dr. Yvonne Leung, Chief Customer, Data & Digital Officer, Bupa Hong Kong, Yuman Chan, General Manager of Bupa Insurance Business in Hong Kong and Earvin Lim, Chief Information Officer, Bupa Hong Kong discussed the collaborations with tech giants to usher in a new era of smart healthcare.
Bupa is actively leveraging advance technology to deliver its Connected Care strategy, collaborating with leading global and local tech companies including Microsoft Hong Kong, Google Cloud, Tencent, Cognizant, EPAM, Oracle, HK Telecom and SOCIF.
The Express Check-in experience is expected to roll out progressively from late October across Bupa’s network of more than 20 healthcare service locations. This first-of-its-kind service — the palm scan check-in — in Hong Kong’s private healthcare sector will launch at Bupa’s flagship medical centre in Central, followed by centres in Tsim Sha Tsui and Admiralty starting in November.
Customers can simply register their identity and book medical services through the Blua Health App. Upon arrival at the designated clinic, they can verify their identity by scanning a QR code at the Express Check-in kiosk, allowing them to proceed faster to their appointment.
In collaboration with Tencent, Bupa is now introducing Hong Kong’s first palm scan check-in technology into the healthcare setting, offering our customers a smarter, more convenient way to access care.