Hassle-free healthcare journey exclusively for Bupa members
Healthcare journey
Blua Health
Booking hotline
Hassle-free booking
Hassle-free booking
1Blua Health e-booking feature is provided by our medical service provider. Terms and conditions apply.
Hassle-free booking
Hassle-free booking
Bupa Priority Booking Hotline
This hotline facilitates appointments of various services for our members at designated medical service providers, including general practitioners, specialists, physical check-ups, diagnostic imaging, traditional Chinese medicine and physiotherapy.
All services can be booked within 3 days. 1
Call us at 8100 0456
Service hours: Mon-Fri, 9am –6pm; Sat, 9am-1pm (except public holidays)
1 Limited to designated medical service providers and subject to availability of each clinic.
Service hours: Mon-Fri, 9am –6pm; Sat, 9am-1pm (except public holidays)
1 Limited to designated medical service providers and subject to availability of each clinic.
Bupa Advisor
Quick registration
Care along the way
Care along the way
Bupa Advisor at designated clinics
Require guidance and assistance during your clinic visit? Our Advisors are here to help.
Care along the way
Care along the way
Cashless service
Enhanced Benefit
Quick pre-authorisation
Unparalleled services
Unparalleled services
Cashless service
Use your Bupa eMedical card1 on Blua Health app to enjoy cashless service at our network service providers.
1Bupa eMedical Card is currently available for designated insurance schemes. To use your Bupa eMedical Card in Blua Health app, you are required to bind your myBupa account to your Blua Health account.
1Bupa eMedical Card is currently available for designated insurance schemes. To use your Bupa eMedical Card in Blua Health app, you are required to bind your myBupa account to your Blua Health account.
Unparalleled services
Unparalleled services
Enhanced Chinese Herbalist Benefit
1Applicable to members with Chinese Herbalist Benefit under the network Clinical Benefit in their Bupa medical scheme. All other terms and conditions of the contract/policy remain unchanged. Bupa reserves the right to change the list of designated services providers at any time.
Unparalleled services
Unparalleled services
Quick pre-authorisation1
To help our members obtaining appropriate eye care services quickly, by showing designated Bupa medical cards, pre-authorisation for eye care day cases or outpatient treatments costing HK$6,000 or below at designated eye centres is waived.
Where pre-authorisation is required, we can review your application and give you the necessary pre-authorisation on the same day2
1Actual claim reimbursement is subject to the medical insurance coverage and/or benefit limits of each member. Before receiving any service, members should check your benefit entitlement in your membership certificate and/or schedule of benefits. Please contact our Customer Care helpdesk for more information.
2Pre-authorisation is subject to the availability of timeslots in the clinic. Applications received on or before 5:30 pm from Monday to Friday (except public holidays) can be approved on the same day. For the coverage enquiry, please call our hotline at 2517 5333 (for Individual members) or 2517 5388 (For group members) or email customercare@bupa.com.hk.
Click here for the details of designated eye centres and Bupa medical card.
1Actual claim reimbursement is subject to the medical insurance coverage and/or benefit limits of each member. Before receiving any service, members should check your benefit entitlement in your membership certificate and/or schedule of benefits. Please contact our Customer Care helpdesk for more information.
2Pre-authorisation is subject to the availability of timeslots in the clinic. Applications received on or before 5:30 pm from Monday to Friday (except public holidays) can be approved on the same day. For the coverage enquiry, please call our hotline at 2517 5333 (for Individual members) or 2517 5388 (For group members) or email customercare@bupa.com.hk.
Click here for the details of designated eye centres and Bupa medical card.
Follow-up call
Reminders
Personalised follow-up care
Personalised follow-up care
Post-consultation call
Bupa members will receive a post-consultation follow-up call, demonstrating our commitment to comprehensive care.
Your health remains our utmost priority. We’ll provide personalised recommendations and rebooking options if appropriate.
Personalised follow-up care
Personalised follow-up care
Custom reminders and health tips
Stay on track with personalised reminders for upcoming appointments with Blua Health app.
