Hassle-free booking via Blua Health “eBooking” feature

• • Reserve various medical services¹ with just a few taps on the app!
• • No more queuing: forget the hassle of waiting lines and book on-the-go.

Member-only time slots

• • Make priority appointments at designated clinics².

Download now!

¹Blua Health e-booking feature is provided by our medical service provider. Terms and conditions apply.

²Please be aware that the healthcare professionals available for booking through “eBooking” feature may not be your network providers. For more information about your eligible network providers, please use the “Network doctor” feature under the “myBupa” page of Blua Health or contact your medical scheme provider directly.

Bupa Priority Booking Hotline 

This hotline facilitates appointments of various services for our members at designated medical service providers, including general practitioners, specialists, physical check-ups, diagnostic imaging, traditional Chinese medicine and physiotherapy.

All services can be booked within 3 days. ¹

  Call us at 8100 0456
Service hours: Mon-Fri, 9am –6pm; Sat, 9am-1pm (except public holidays)  

  ¹ Limited to designated medical service providers and subject to availability of each clinic. 

Bupa Care Manager are here to support you at designated clinics at designated clinics

• • Provides priority and personalised timely support to Bupa members.
• • Guides members to the right Bupa teams and effectively resolve issues.

Click here to check out the designated medical centre with Bupa Care Manager stationed

Quick and convenient registration experience via Blua Health ”Express Check-in” feature 

• • Faster and self-serve clinic experience at designated network clinics.
• • Skip the hassle of queuing and filling out forms at the clinic

Click here to view the designated network clinics with “Express Check-in”

Remark: "Express Check-in" is only applicable to Bupa members who hold a valid Bupa medical card with clinical benefits. Your Bupa medical card must still be valid at the time of your visit to use the service.

Cashless service

Use your Bupa eMedical card¹ on Blua Health app to enjoy cashless service at our network service providers.

¹Bupa eMedical Card is currently available for designated insurance schemes. To use your Bupa eMedical Card in Blua Health app, you are required to bind your myBupa account to your Blua Health account.   

Enhanced Chinese Herbalist Benefit

When member consulting our designated Traditional Chinese Medicine (TCM) service providers¹, coverage under the network Clinical Benefit for Chinese Herbalist Benefit will now include up to 5 days of basic Medically Necessary Chinese Medicines.

¹Applicable to members with Chinese Herbalist Benefit under the network Clinical Benefit in their Bupa medical scheme. All other terms and conditions of the contract/policy remain unchanged. Bupa reserves the right to change the list of designated services providers at any time. 

 

Full cover of prescription antibiotics

Members who consult a general practitioner at designated network service providers and present their Bupa medical card, the general practitioner benefit under their clinical benefit will be enhanced to cover a full course of antibiotic treatment (no limit on the number of days, as determined by the attending doctor based on the member's condition).

Click to view the list of designated network service providers

Remark：
1. Applicable to Bupa members with network Clinical Benefit in their scheme. All other terms and conditions of the Policy remain unchanged.  

2. The full course of prescribed antibiotics must be based on the doctor's diagnosis and does not include long-term chronic diseases.

3. Bupa reserves the right to change the list of the designated network services providers at any time.

Quick pre-authorisation¹

To help our members obtaining appropriate eye care services quickly, by showing designated Bupa medical cards, pre-authorisation for eye care day cases or outpatient treatments costing HK$6,000 or below at designated eye centres is waived.

Where pre-authorisation is required, we can review your application and give you the necessary pre-authorisation on the same day²

¹Actual claim reimbursement is subject to the medical insurance coverage and/or benefit limits of each member. Before receiving any service, members should check your benefit entitlement in your membership certificate and/or schedule of benefits. Please contact our Customer Care helpdesk for more information.

²Pre-authorisation is subject to the availability of timeslots in the clinic. Applications received on or before 5:30 pm from Monday to Friday (except public holidays) can be approved on the same day. For the coverage enquiry, please call our hotline at 2517 5333 (for Individual members) or 2517 5388 (For group members) or email customercare@bupa.com.hk.

Click here for the details of designated eye centres and Bupa medical card.

Post-consultation call

Bupa members will receive a post-consultation follow-up call, demonstrating our commitment to comprehensive care. 

Your health remains our utmost priority. We’ll provide personalised recommendations and rebooking options if appropriate. 

Custom reminders and health tips

Stay on track with personalised reminders for upcoming appointments with Blua Health app.