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Mon-Fri, 9am - 6pm
2517 5860

Customer Services

24 hours, 7 days a week

Individual Schemes

2517 5333

Bupa Gold Schemes

2517 5383

Bupa group members

2517 5388

myBupa

myBupa is a one-stop online customer service portal which brings you a greater level of convenience to view your scheme details, view and download your policy-related documents, file your clinical claims online, and search for network doctors/clinics on-the-go. You can access myBupa via mybupa.bupa.com.hk.

myBupa's mobile app is also available for Bupa members to download for free. You can download the app from the App Store or Google Play. myBupa app is available in both Chinese and English languages. 

myBupa is a one-stop online customer service portal
  • Claims: File clinical claims online; track and view claims status/details.
  • Member Profile: View your scheme details; update your contact information online.
  • Member Documents: View and download your policy-related documents
  • Doctors Finder: Search for network doctors and clinics based on name, specialty, etc. 
  • My Favourites: Add doctors' contact information to "My Favourites" to view information of your preferred clinics at a glance.
  • Doctors Nearby: Locate the clinic on a map and get directions to the clinic from where you are.
  • Fingerprint authentication: Use Touch ID/fingerprint authentication to log in to myBupa app via smartphone. Easy yet secure.
  • Schedule of Benefits
  • Contract
  • Membership Guide or Scheme Handbook (if applicable)
  • Claims statement (if applicable)
  • Shortfall invoice (if applicable)
* If you wish to receive a hard copy of these documents by post, please call Customer Care helpdesk.
  • Renewal email
  • Membership Certificate
  • Schedule of Benefits
  • Contract
  • Submitted Application
  • Claims statement (if applicable)
  • Shortfall invoice (if applicable)
  • Payment Receipt (if applicable)
  • Exclusion Letter (if applicable)
* You will not receive hard copy of your policy-related documents by post.

Screenshots

Questions?

Our 24-hour Customer Care helpdesk is always here to answer your questions.

Individual Schemes

2517 5333

Bupa Gold Schemes

2517 5383

Bupa group members

2517 5388

or