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Mon-Fri 9am-9pm (except public holidays)
2517 5860

Customer Services

24 hours, 7 days a week

Payment method

You can pay your subscription (applicable to annual payment only) and shortfall in the following ways:

1. Pay annual subscription

PPS

You can pay your annual subscription and levy by transferring funds from any designated bank account in Hong Kong using touch-tone phone or via http://www.ppshk.com . The merchant code of Bupa is "9383". Please input your 16-digit membership number and select bill type "01".

Please call 18011 for registration and 18031 for payment. In General, we'll receive your payment within 2 working days.


Online banking

If your online banking supports Bupa’s subscription payment. You may settle your subscription and levy by online credit card or bank account. Please input your 16-digit membership number and select bill type "01". In general, we'll receive your payment within 2 working days.

For the detail of online banking service, please refer to your bank.

If you'd like to make changes to your subscription payment method, please submit the required forms 3 weeks before your Contract Anniversary Date. You can download the forms from our website or on myBupa.

Type of Change

Required Forms

Change of Payment Method and Account Number Form

Credit Card Authorisation Form

Direct Debit Authorisation Form

Change to payment by credit card

(Please fill in the section of Change of Payment Method)

 

Change to payment by autopay

 

Change of credit card account number

(Please fill in the section of Change of Account Number for Credit Card Payment)

 

Change of bank account number for autopay

(Please fill in the section of Change of Bank Account Number for Autopay Payment)

 


2. Pay shortfall

PPS

You can pay your shortfall by transferring funds from any designated bank account in Hong Kong using touch-tone phone or via http://www.ppshk.com . The merchant code of Bupa is "9383". Please input your 16-digit membership number and select bill type "02".

Please call 18011 for registration and 18031 for payment. In General, we'll receive your payment within 2 working days.


Cheque

To settle your shortfall by cheque, please send a crossed cheque payable to "Bupa (Asia) Limited" to our Finance Department at 18/F Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong. Please write your 16-digit membership number and invoice number on the back of the cheque. Post-dated cheques are not accepted.