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Cookies Policy

When you use our sites, we and third-party companies collect information by using cookies and other technologies such as pixel tags (for simplicity we refer to all such technologies as 'cookies'). A cookie is a text file containing small amounts of information which a server may download to your computer, mobile or tablet when you visit a website or use an app. A pixel tag (sometimes called a web beacon) is an invisible image with a line of code which is placed within an email message or on a web page.

There are different types of cookies which are used to do different things. These include letting you navigate between different pages on a website efficiently, remembering preferences you have given and helping us to identify ways to improve your overall site experience. Others are used to provide you with advertising, which is more tailored to your interests, or to measure the number of site visits and the most popular pages. To find out more about cookies visit or

To help you understand the different types of cookies we use on this website and what they do, we have grouped cookies into four categories as described in the ‘Cookies used on our sites’ section below. 

By accessing and using our sites, you accept Bupa’s use of cookies in the manner as described under this policy. In this Cookies Policy, "Bupa" means Bupa (Asia) Limited.

Information collected via cookies and other technology

The information we obtain from our use of cookies will not usually contain your personal data.  Although we may obtain information about your computer or accessing devices such as your domain, IP address, your browser type, operating system etc., this will not normally identify you personally.  In certain circumstances, we may collect personal information about you - but only where you voluntarily provide it e.g. by completing an online inquiry form or where you purchase services from us.

We may share overall visitor trends and other generic information collected on our website with third parties, but we will not disclose any personal details or personally identifiable information without your specific consent.

We do collect non-specific visitor information by third-party web beacons and cookies from vendors, including Facebook and Google, via the means of web analytics tools such as Facebook Pixel and Google Analytics on most parts of the website, in order to provide advertisements about goods and services of interest to an individual. This information is related to your browser and operating system and does not include any personal details. You can find out more about Facebook  and  Google Analytics on their respective websites.

How can you control the use of cookies?

Some cookies are essential to the operation of our sites, we call these necessary cookies, and they cannot be rejected.  You can block cookies by activating specific configuration within your browser that allows you to block the setting of all or some cookies.  Please be aware if you choose to block all cookies (including those necessary cookies) you may not be able to access all or part of our sites and may be unable to use those services or engage in activities that require the placement of cookies. 

If you wish to remove cookies, you could use your browser setting to delete your cookies at any time.


For further information about how to manage cookies, please follow the 'Help' option in your internet browser for more details.

Cookies used on our sites

We have grouped the cookies used on our sites into four categories as set out below. As well the cookies we use, we work with third-party companies who place cookies on your device.  Please note that the data they collect may also be subject to their privacy policies.





These cookies let you move around the website and use essential features such as accessing secure areas of the website and identifying you as being logged in. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet. These cookies are necessary for the correct functioning of our website.



These cookies allow our websites to remember choices you make (such as your username, language you selected) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video etc.



These cookies collect information about how you use our websites. This includes details of where you came from (e.g. referring domains, search engines, marketing campaigns) and the pages you have viewed. We also collect details on the site path of your visit, which content you clicked on, which products you interested in and purchase, and the total number of times you visited our website.

We use the information to improve our website with an aim to enhance your experience. We may share this information with analytics and other third parties’ providers that assist us in the improvement and optimisation of our site.



These cookies are used to collect information about your browsing habits to deliver advertising more relevant to you and your interests. The personalisation of ads may be based on data collected about your use of our services (for example what pages you visit) and other data attributed to you by the ad platform. These include data points such as interests, age and similar statistical characteristics inferred from internet browsing or marketing data that an advertiser holds about you.

Social Media Cookies

In some circumstances, we work with third parties, including YouTube, Facebook etc. to connect to certain social networks and to provide certain services to our users and additional features, including the ability to see videos.  These third parties use cookies to collect information on our sites, including via plug-ins and widgets so that they can present you with digital content which may be of interest to you.  Some of these cookies are persistent cookies, which may remain on your device for a period of time after you end the browsing session, unless you delete them specifically or the cookie itself expires, where applicable.

We are not responsible for the privacy practices of the third parties who set cookies in connection with social media services. For more information about the privacy practices of these third parties, please visit the privacy statements of such third parties.