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Bupa Hong Kong launches a series of special measures for coronavirus

Hong Kong,24 Jan 2020

Bupa Hong Kong launches a series of

special measures for the novel coronavirus

to support people in Hong Kong on the road to epidemic prevention

Cases of the novel coronavirus infection have been confirmed in Hong Kong and various regions around the world. Bupa Hong Kong, as a health insurance expert and healthcare partner of the people in Hong Kong, has launched a series of supportive measures during the special protection period from now until 31 May 2020, to provide additional protection for customers to support them on the road to epidemic prevention.

1) Coverage for all hospitalisation and corresponding treatment costs related to the novel coronavirus
During this special protection period, if any existing Bupa customer is hospitalised due to the novel coronavirus, Bupa promises to cover all eligible expenses under the terms of their policy. If customer needs to stay in a higher-level ward for isolation reasons, any adjustment factor for the change in ward level will be waived.

2) Free additional hospital cash protection for the novel coronavirus
Any existing Bupa customer who is hospitalised with the novel coronavirus to receive medically necessary treatments during this special protection period can enjoy free additional hospital cash protection of HK$800 per day for up to 45 days. This free benefit will be provided regardless of whether the member currently has any hospital cash coverage.

3) Simplified claims procedures
If any Bupa existing customer is diagnosed with the novel coronavirus, their treatment will not be limited by the general exclusions of their insurance policy related to experimental or unproven medical technology or procedures. Treatments prescribed for the novel coronavirus will be covered during this special protection period to speed up and simplify claims procedures.

4) 24-hour Healthline and Customer Care helpdesk
Bupa existing customers can contact our 24-hour Healthline at any time to ask qualified nurses, health management professionals and doctors for health information related to the novel coronavirus. Our team of experts will provide assistance and health advice for our customers. At the same time, Bupa’s 24-hour Customer Care helpdesk is always available to answer customer enquiries about insurance policies and claims.

Items 1-3 are applicable to all Bupa members with an individual, group or Hang Seng Bupa medical insurance policy. Item 4 is applicable to Hang Seng Bupa members and Bupa individual members.

For more information on Bupa’s extended coverage and supportive services for the novel coronavirus, please visit:, or contact us at 2517 5333 (Individual) or 2517 5388 (Group).



Bupa – A global healthcare specialist

Bupa began in the UK in 1947. We fund healthcare around the world and run clinics, hospitals, dental centres, care homes, and more. With no shareholders, we reinvest our profits to provide more and better healthcare for customers.  

Bupa is UK’s largest health insurer.* In Hong Kong, we are known as the health insurance specialist. We have gained the trust of more than 400,000 individuals, and 3,200 companies including major corporations in public utility and telecom industry. We have provided quality health insurance for Hong Kong’s civil servants for more than 20 years.

Bupa also provides primary care services through Quality HealthCare Medical Services (QHMS), one of Hong Kong’s largest private clinic networks.


* Source: LaingBuisson Health Cover UK Market Report 15th Edition, published 16 October 2018, in terms of market share by premium income among private medical insurance providers


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