Get Bupa now

Mon-Fri 9am-9pm (except public holidays)
2517 5860

Customer Services

24 hours, 7 days a week

Regarding a case of coronavirus infection related to Bupa employee

Hong Kong,14 Feb 2020

Regarding a case of novel coronavirus infection

related to Bupa employee in Hong Kong

The health and safety of our people and our customers are our absolute priority.

On the afternoon of Friday 14 February we were informed that one of our employees who works at our office in Berkshire House, Quarry Bay, was identified as having a confirmed case of novel coronavirus. We are supporting our staff member and their family directly. We are also working closely with the Centre for Health Protection (CHP) in the management of this case. CHP are leading the official contact tracing process. All colleagues identified as close contacts have been contacted by CHP. All our employees who have had precautionary testing have had negative results.

We were told late on Thursday 13 February that there may be a case, and so as a precaution, we closed our offices last night. We have advised all our people based in that office to work from home, starting today. Many have been working remotely for some time already. Our people have access to medical advice and support services for their physical and mental health.

Our customer service hotline teams are operating, but you may experience a longer wait in response times than normal. If you are redirected to a messaging service, it may be to a direct consultant's number. Our customers and partners are welcome to contact us through email, online forms and myBupa. We appreciate your understanding while we try to provide the right support to everyone as quickly as we can.

We are firmly focused on the health and wellbeing of our people at this time, and will continue to update our website with any developments.


Bupa – A global healthcare specialist

Bupa began in the UK in 1947. We fund healthcare around the world and run clinics, hospitals, dental centres, care homes, and more. With no shareholders, we reinvest our profits to provide more and better healthcare for customers.  

Bupa is UK’s largest health insurer.* In Hong Kong, we are known as the health insurance specialist. We have gained the trust of more than 400,000 individuals, and 3,200 companies including major corporations in public utility and telecom industry. We have provided quality health insurance for Hong Kong’s civil servants for more than 20 years.

Bupa also provides primary care services through Quality HealthCare Medical Services (QHMS), one of Hong Kong’s largest private clinic networks.


* Source: LaingBuisson Health Cover UK Market Report 15th Edition, published 16 October 2018, in terms of market share by premium income among private medical insurance providers


Media Enquiry:

Ruder Finn Asia


Jessica Wong

Tel.: +852 2201 6433


Winky Chow

Tel.: +852 2201 6474


Bupa (Asia) Limited

Corporate Affairs

Annie Jin

Tel.: +852 2517 5724