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Bupa office re-opens on 27 February

Hong Kong,27 Feb 2020

Bupa office re-opens on 27 February

Bupa Hong Kong’s office in Berkshire House, Quarry Bay re-opened on 27 February, following its closure on 13 February. To protect our customers and staff, our reception remains closed to visitors until further notice.

During the closure of our office, we completed a deep clean and disinfection which followed the cleaning guidelines set by the Centre for Health Protection, with added precautions, including a new process to clean our office twice daily to ensure that our work environment is a safe place for our people. We continue to exercise flexible working arrangements, and provide our people access to medical advice and support services for their physical and mental health.

Our customer service hotline continues to operate, but customers may experience a longer wait in response times than normal. Our customers and partners are encouraged to contact us through email, online forms and myBupa. We appreciate your understanding while we try to provide the right support to everyone during this very difficult time in Hong Kong.


Bupa – A global healthcare specialist

Bupa began in the UK in 1947. We fund healthcare around the world and run clinics, hospitals, dental centres, care homes, and more. With no shareholders, we reinvest our profits to provide more and better healthcare for customers.  

Bupa is UK’s largest health insurer.* In Hong Kong, we are known as the health insurance specialist. We have gained the trust of more than 400,000 individuals, and 3,200 companies including major corporations in public utility and telecom industry. We have provided quality health insurance for Hong Kong’s civil servants for more than 20 years.

Bupa also provides primary care services through Quality HealthCare Medical Services (QHMS), one of Hong Kong’s largest private clinic networks.


* Source: LaingBuisson Health Cover UK Market Report 15th Edition, published 16 October 2018, in terms of market share by premium income among private medical insurance providers


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Annie Jin

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