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Bupa extends clinical coverage to video consultation services

Hong Kong,21 Jul 2020

Bupa extends clinical coverage to
video consultation services in Hong Kong

A convenient and safe channel for patients to seek doctor consultations
by simply calling the designated hotline

Bupa Hong Kong, the leading health insurance specialist, has announced the extension of clinical coverage to provide video consultation services to all eligible Bupa members. These members can now remotely consult with selected general practitioners through video call about common conditions from the comfort and safety of their homes, followed by door-to-door medication delivery1.

In adjusting to a “new normal”, many Hong Kong people have had to make changes in their lives, including the healthcare services they need, as a result of the COVID-19 pandemic. To provide better support during these challenging times, Bupa has partnered with selected network provider Quality HealthCare Medical Services, one of the leading private out-patient healthcare service providers in Hong Kong, to offer video consultation services conducted in Hong Kong to all eligible members with network Clinical Benefit and an eligible medical card. The video consultation services can be conducted in either English or Cantonese. A HK$50 medication delivery charge will also be waived during the special protection period from now until 31 December 2020.

Bupa members who opt for video consultation services will benefit from:

  • Making an appointment by simply calling our designated video consultation hotline2
  • Video medical consultation and medication prescription3 in Hong Kong by Quality HealthCare
  • Door-to-door delivery1 including medication, sick leave certificate and referral letter4
  • Free follow-up consultation at an appointed Quality HealthCare clinic within 24 hours after the video consultation, should further examination be needed
  • Seamless and cashless payment experience5

 “As a global leader in health insurance, Bupa is committed to enhancing the accessibility of our services to meet the public’s evolving healthcare needs,” said Andrew Merrilees, General Manager, Bupa Hong Kong. “We had received very positive feedback when we first piloted our video consultation with some of our corporate clients. We are excited to extend this service now to all our group and individual members with network clinical benefit, bringing them a digital healthcare experience. By introducing this convenient, safe channel of medical services, we hope to better support our customers, especially during the uncertainty and challenge of the COVID-19 pandemic.”

For more information on Bupa’s video consultation services, please visit our website at



1Door-to-door delivery is available for patients living in Hong Kong Island, Kowloon and the New Territories. 
2The dedicated video consultation hotline is operated by Bupa’s selected service provider. The hotline staff will provide a list of available doctors for member to choose, subject to the plan coverage of the member. Only video consultations that are provided by the doctors referred by the hotline are eligible to be covered.
3If necessary
4If applicable
5Any co-payment or extra medication fee (if applicable) will be settled by members through FPS – Faster Payment System

Bupa – A global healthcare specialist

Bupa began in the UK in 1947. We fund healthcare around the world and run clinics, hospitals, dental centres, care homes, and more. With no shareholders, we reinvest our profits to provide more and better healthcare for customers.  

Bupa is the UK’s largest health insurer.* In Hong Kong, we are known as the health insurance specialist. We have gained the trust of more than 400,000 individuals, and 3,200 companies. We have provided quality health insurance for Hong Kong’s civil servants for more than 20 years.

 Bupa also provides primary care services through Quality HealthCare Medical Services (QHMS), one of Hong Kong’s largest private clinic networks.

* Source: Laing Buisson Health Cover UK Market Report 16th Edition, published June 2020, in terms of market share by premium income among private medical insurance providers


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