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Mon-Fri 9am-9pm (except public holidays)
2517 5860

Customer Services

24 hours, 7 days a week

About Bupa

Helping people live longer, healthier, happier lives

Bupa's purpose is helping people live longer, healthier, happier lives and making a better world.

We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.

For more information, visit www.bupa.com.

Bupa in Hong Kong

Who we are

Bupa has been a health insurance specialist in Hong Kong since 1976. Bupa operates both health insurance and clinics in Hong Kong. Our specialist health insurance businesses are known as Bupa Hong Kong and Bupa Global. While our healthcare provision arm is operated by Quality HealthCare Medical Services, one of Hong Kong's largest private clinic networks.

Trusted brand

Our expertise in healthcare has gained the trust of more than 400,000 individuals, and 3,200 companies. We have provided quality health insurance for Hong Kong's civil servants for more than 20 years.

Our medical professionals are always standing by

We know how difficult it can be for someone to manage unexpected situations such as a serious illness, and a complex healthcare system that’s not easy to understand. That’s why we’re here for you.

 

Questions about your policy?

Our Customer Service Hotline operates 24 hours every day.

Need medical professionals to consult about your health?

Our qualified nurses offer you guidance related to health queries or issues at anytime through our 24/7 Healthline.

Need support while you’re hospitalised?

Our Care Manager will follow-up on your claim and healthcare professionals can give guidance about your treatment and recovery.

Need a Second Medical Opinion?

We will arrange and pay for the Second Medical Opinion services provided by a panel of specialists.

Want to take better care of your chronic condition?

Our nurses will provide lifestyle advice through one-on-one phone coaching sessions.

Find out more about Bupa

Find the right health insurance plan for yourself

Find my plan

Find the right corporate health solution

Learn more

Bupa health coaching services

Learn more

Talk to us

Contact our health management consultant to get details and advice.

2517 5860

Mon-Fri 9am-9pm (except public holidays)

【Get Quote or Details】

Simply fill in your details below and we will be in touch today or by the next working day. You may also call us directly at 2517 5860.

Member get member

Rewards for referrers

Get HK$300 supermarket coupons for every successful referral!

No limit on the referrals you can make!

Rewards and enrolment discount for referees

The referees can also get HK$300 supermarket coupons if they successfully enrol in any Bupa individual insurance scheme* PLUS the following first-year subscription / premium discount on designated schemes # :

  • 【Limited-time offer】Bupa Hero VHIS Plan up to 54% off for family enrolment and up to 46% off for single enrolment by adding optional benefits.
  • 【New】 Bupa SAFE Critical Illness Insurance Scheme - 20% off for single enrolment, 40% off for 2 or more enrolments
  • Other selected individual medical schemes: up to 30% off

The promotion is valid until 31 December 2022. Act now!


To enjoy the referral reward, the referee must submit the Bupa Member-get-Member Programme Registration Form (PDF, 209KB)together with the Bupa health insurance application.
*The referee must successfully enrol in any Bupa individual insurance scheme with first year’s annual premium or subscription over HK$3,000 or equivalent through a Bupa insurance intermediary.
#Subject to terms and conditions of the programme.

Bupa Member-get-Member programme Terms and Conditions (PDF, 286KB)

Bupa Hero VHIS Plan enrolment offer terms and conditions (PDF, 282KB)

Bupa Safe Critical Illness Plan Welcome Promotion Offer Terms and conditions (PDF, 267KB)
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