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6 Points-earning health missions

Diligent users can earn even more rewards!
AI Healthshot
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Get personalised health insights with just 30 seconds!
AI Fit PT
AI health plan
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Your virtual AI trainer, choose your workout plan, and get moving!
Keep
Moving
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Daily step challenge to keep you motivated and on track. Let’s walk more!
Eat
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Keep track of your servings and incorporate more greens into your diet.
Get
hydrated
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Track your water intake and receive timely push notification to stay hydrated.
Stay
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Take a rest! Improve your productivity and concentration with mindfulness exercises.

Reward your healthy lifestyle

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Earn points and redeem rewards
Complete the daily health missions to accumulate Blua points and redeem various rewards! The Marketplace will also periodically introduce new items or time-limited offer, giving you a different surprise every time you visit!
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Multiple challenges to maximise points
Wanna earn more point? You definitely can't miss the periodic individual and team challenges! You can also aim for multiple goals simultaneously, and upon completion, you will receive abundant vitality points!
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Battle your friend’s fitness potential
Invite friends to exercise together! Successfully completing daily Fitness battles allows both of you to earn additional Blua points. Get ready to take action!
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Digital Healthcare services

We aim to provide a comprehensive health solution to support both your everyday health needs and long-term wellness goals, helping you manage your health efficiently and effectively, right from your fingertips.
Hot services
Key benefits
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eBooking New
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eBooking New
  • Easy booking
  • Booking reminders
  • No more long waits 
  • Diverse medical services, including: General Practice, Specialist, Traditional Chinese Medicine, Physiotherapy, Mental Health, Nutrition Advice, Flu Vaccination, and Health Check-ups
*Gentle reminder: You may consider physiotherapists/ healthcare providers outside of Quality HealthCare based on your clinical needs and individual preferences. Use of any providers in this list does not guarantee full insurance coverage. You will appreciate that it is the responsibility of patients to have sufficient understanding of their insurance coverage.
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eBooking New
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eBooking New
Select the required medical service.
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eBooking New
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eBooking New
The earliest timeslots are shown first, making it easy for you to choose your preferred timeslot and service provider.
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eBooking New
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eBooking New
Fill in the information as required to submit the appointment request.
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eBooking New
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eBooking New
You will receive an email and push notification once the appointment is confirmed.
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Key benefits
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Video consultation New
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Video consultation New
  • No travel needed—save time and hassle
  • Flexible scheduling at your convenience
  • Wide range of services: General Practice, Traditional Chinese Medicine, and Nutrition Advice
Gentle reminder
  1. eBooking and video consultation services are provided by our designated medical service provider. Video consultation will be conducted on the designated service provider’s platform. Terms and conditions of these services apply.
  2. You may consider medical services providers other than our designated medical service provider available through these services based on your clinical needs and individual preferences.
  3. Use of any providers through these services does not guarantee full insurance coverage. You will appreciate that it is the responsibility of patients to have sufficient understanding of their insurance coverage.
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Video consultation New
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Video consultation New
Open the "eBooking" feature and select "Video consultation."
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Video consultation New
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Video consultation New
Choose your preferred service, service provider, and timeslot. You can easily schedule a video consultation for General Practice, Traditional Chinese Medicine, and Nutrition Advice!
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Video consultation New
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Video consultation New
Follow the steps to fill in the information and submit the appointment request.
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Video consultation New
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Video consultation New
You will receive an email and push notification once the appointment is confirmed.
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Key benefits
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ePharmacy New
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ePharmacy New
  • Time-saving
  • Order tracking
  • Doorstep delivery 
  • Safe and reliable 
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ePharmacy New
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ePharmacy New
Upload your prescription to Blua Health and fill in the information to submit the order.
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ePharmacy New
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ePharmacy New
The pharmacist will contact you via WhatsApp to verify your prescription order and inform you about the payment.
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ePharmacy New
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ePharmacy New
Once your prescription is ready, the pharmacist will arrange delivery to your address.
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ePharmacy New
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ePharmacy New
Hand your original prescription to the courier upon received.
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Learn more about Blua Health

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Rewards

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Frequently Asked Questions

Is Blua Health only available in Hong Kong?
Blua Health is currently available in Hong Kong and Macau, and cannot be downloaded in other countries and regions.
What do daily health missions include?
Currently, daily health missions include AI HealthShot, AI Fit PT/ AI Health Plan, Keep moving, Stay hydrated, Eat green and Stay focus. These tasks are designed to be simple and achievable, helping you work towards your health goals.
Which tracking devices are supported in Blua Health?

Users can connect Apple Health or Health Connect to their Blua Health account. To use the “Keep moving” feature, you’ll need to connect a tracking device to record your data.

How does AI Fit PT/ AI Health Plan work?
These features aim to create a personalized fitness plan based on your health level, goals, and preferences. The plan includes various exercises that can be adjusted as you progress, helping you stay motivated and see fitness results.
How does AI HealthShot work?
AI HealthShot uses the RGB camera to capture subtle color changes in your face caused by subcutaneous blood flow. The feature utilises the latest AI computer vision and signal processing techniques to capture the remote photoplethysmography (rPPG) signal, which contains physiological information about the human body. For more details, visit the PanopticsAI website that provides technical support for the AI HealthShot feature.
Is my personal data secured in Blua Health?
We take privacy and security of personal data very seriously. All Blua Health data is protected, and we ensure that your personal information remains confidential and secure. The image data recorded in AI features is used only on the user’s device and is not sent or stored on our servers.
How do I redeem my rewards?
You can redeem your rewards in “Marketplace” feature of the app and selecting the reward you want to claim. Reward redemption is subject to certain terms and conditions, so be sure to read the details carefully.
I am a Bupa customer, can I use my medical card when making an appointment through eBooking?
You can upload your medical card when making an appointment through eBooking, but the healthcare professionals available for booking through this feature may not be your network providers. For more information about your eligible network providers, please use the "Doctor finder" feature or contact your medical scheme provider directly.
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Manage your insurance scheme

myBupa insurance scheme management features now integrated in Blua Health! You can view your Bupa scheme details, view and download policy-related documents, file your claims online, and search for network doctors/clinics on-the-go, making it easy to manage your insurance scheme then ever!
*Blua Health is not a licensed insurance agent of Bupa (Asia) Limited, nor does it represent Bupa to conduct any insurance activities. The fact that Blua Health provides myBupa insurance scheme management features does not constitute and should not be construed as Blua Health conducting any Regulated Activities as defined by the Insurance Ordinance, Chapter 41 of the Laws of Hong Kong, or any insurance activities.
Online claim submission and tracking
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Submit outpatient and inpatient claims anytime, anywhere 
View benefit balance
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Check the usage, limit and balance of your clinical, Dental and/or Optical Benefit in just a few steps
Search medical network
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Find the network doctors and clinics near you effortlessly
eMedical card
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Simply present your eMedical card to enjoy cashless services at network clinics
Manage your scheme
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View and download documents related to your policy and update your contact information anytime.
24/7 support
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Access customer services anytime you need assistance.
Privileges
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Enjoy exclusive offers available only to Bupa members.

User guideline

This section will walk you through the essential features and functionalities of the mybupa insurance scheme management features, helping you manage your health insurance with ease. Whether you need to submit a claim, check your coverage, or access digital healthcare services, this guide will provide you with step-by-step instructions to make the most of your myBupa experience.
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Frequently Asked Questions

What are the latest e-documents about Bupa VHIS plans available?

Not applicable to the VHIS plans enrolled thru Hang Seng Bank (except Bupa Hero)

  • Welcome Letter*
  • Cooling-off Notice*
  • Transfer Letter with Change Benefits*
  • Transfer Letter*
  • Exclusion Confirmation Letter*
  • Signed Counter Offer Letter*
  • Copy of Application Form*
  • Renewal Letter
  • Policy Schedule
  • Policy and Benefit Information for the Certified Plan (including Benefit Schedule)
  • Policy and Benefit Information for Optional Benefits and Other Services (including Benefit Schedule of Optional Benefits) (if applicable)
  • Terms and Conditions for Other Services
  • Wellness Service Redemption Letter (if applicable)
  • Membership Guide (if applicable)
  • Promotion and Privileges (if applicable)
  • Claims Statement (if applicable)
  • Shortfall Invoice (if applicable)

*Applicable to the first year of the new policy only.

What are the latest e-documents about Bupa non-VHIS plans available?

Not applicable to Bupa All Together and health insurance scheme enrolled thru Hang Seng Bank

  • Welcome Letter*
  • Transfer Letter with Change Benefits*
  • Transfer Letter*
  • Exclusion Confirmation Letter*
  • Signed Counter Offer letter*
  • Copy of Application Form / Confirmation of Migration / Copy of Transfer Form*
  • Renewal Letter
  • Membership Certificate
  • Contract
  • Schedule of Benefits and Table of Subscriptions
  • Wellness Service Redemption Letter (If applicable)
  • Promotions and Privileges (if applicable)
  • Claims Statement (if applicable)
  • Shortfall invoice (if applicable)

*Applicable to the first year of the new policy only.

What are the latest e-documents about Bupa All Together and health insurance scheme enrolled thru Hang Seng Bank available ?

Only applicable to Bupa All Together and health insurance scheme enrolled thru Hang Seng Bank

  • Welcome Letter*
  • Cooling-off Notice*
  • Transfer Letter with Change Benefits*
  • Transfer Letter*
  • Exclusion Confirmation Letter*
  • Signed Counter Offer letter*
  • Copy of Application Form / Confirmation of Migration / Copy of Transfer Form*
  • Renewal Letter
  • Membership Certificate / Policy Schedule
  • Contract / Policy and Benefit Information for the Certified Plan (including Benefit Schedule)
  • Policy and Benefit Information for Optional Benefits and Other Services (including Benefit Schedule of Optional Benefits) (if applicable)
  • Terms and Conditions for Other Services
  • Schedule of Benefits and Table of Subscriptions (if applicable)
  • Wellness Service Redemption Letter (If applicable)
  • Membership Guide (if applicable)
  • Promotion and Privileges (if applicable)
  • Claims Statement (if applicable)
  • Shortfall Invoice (if applicable)

*Applicable to the first year of the new policy only.

Need help?

Our 24-hour Customer Care helpdesk is always here to answer your questions.
Individual
Schemes
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2517 5333
Bupa Gold
Schemes
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2517 5383
Group
Members
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2517 5388
Or leave us a message
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