Manage your insurance scheme

Not applicable to the VHIS plans enrolled thru Hang Seng Bank (except Bupa Hero)

• Welcome Letter*
• Cooling-off Notice*
• Transfer Letter with Change Benefits*
• Transfer Letter*
• Exclusion Confirmation Letter*
• Signed Counter Offer Letter*
• Copy of Application Form*
• Renewal Letter
• Policy Schedule
• Policy and Benefit Information for the Certified Plan (including Benefit Schedule)
• Policy and Benefit Information for Optional Benefits and Other Services (including Benefit Schedule of Optional Benefits) (if applicable)
• Terms and Conditions for Other Services
• Wellness Service Redemption Letter (if applicable)
• Membership Guide (if applicable)
• Promotion and Privileges (if applicable)
• Claims Statement (if applicable)
• Shortfall Invoice (if applicable)

*Applicable to the first year of the new policy only.

Not applicable to Bupa All Together and health insurance scheme enrolled thru Hang Seng Bank

• Welcome Letter*
• Transfer Letter with Change Benefits*
• Transfer Letter*
• Exclusion Confirmation Letter*
• Signed Counter Offer letter*
• Copy of Application Form / Confirmation of Migration / Copy of Transfer Form*
• Renewal Letter
• Membership Certificate
• Contract
• Schedule of Benefits and Table of Subscriptions
• Wellness Service Redemption Letter (If applicable)
• Promotions and Privileges (if applicable)
• Claims Statement (if applicable)
• Shortfall invoice (if applicable)

*Applicable to the first year of the new policy only.

Only applicable to Bupa All Together and health insurance scheme enrolled thru Hang Seng Bank

• Welcome Letter*
• Cooling-off Notice*
• Transfer Letter with Change Benefits*
• Transfer Letter*
• Exclusion Confirmation Letter*
• Signed Counter Offer letter*
• Copy of Application Form / Confirmation of Migration / Copy of Transfer Form*
• Renewal Letter
• Membership Certificate / Policy Schedule
• Contract / Policy and Benefit Information for the Certified Plan (including Benefit Schedule)
• Policy and Benefit Information for Optional Benefits and Other Services (including Benefit Schedule of Optional Benefits) (if applicable)
• Terms and Conditions for Other Services
• Schedule of Benefits and Table of Subscriptions (if applicable)
• Wellness Service Redemption Letter (If applicable)
• Membership Guide (if applicable)
• Promotion and Privileges (if applicable)
• Claims Statement (if applicable)
• Shortfall Invoice (if applicable)

*Applicable to the first year of the new policy only.