Bupa Hong Kong Collaborates with Tech Giants to Usher in a New Era
Smart Healthcare under Bupa’s “Connected Care” Strategy
Hong Kong，16 Oct 2025
Addressing the challenges of fragmented health experience, Bupa Hong Kong today announces collaborations with global and local technology leaders to advance its smart healthcare capabilities. These collaborations, spanning AI applications and biometric technologies, mark a comprehensive upgrade in Bupa Hong Kong’s digital transformation. They also reinforce Bupa’s commitment to its brand promise, Together for Your Health, by making healthcare more connected, accessible and affordable for customers.
The first round of collaborated innovations is launching now at the brand new Bupa’s network flagship medical centre in Central, where customers can use the city’s first ever Express Check-in to conveniently check in for care appointments with the wave of a palm. Meanwhile, the new “Blua Health Pass” provides Hong Kong residents with more flexible, affordable and digitally-enabled outpatient choices, delivering on Bupa’s commitment to “Connected Care.”
Fiona Harris, Managing Director of Bupa Hong Kong said: “We are advancing towards a future of more connected and seamless healthcare experiences for our customers by leveraging technology. These collaborations exemplify how our Connected Care strategy aims to make healthcare more accessible, enabling customers to move interchangeably between physical and digital services, and enhance their health outcomes.”
When Innovation Meets Purpose: Bupa Introduces Hong Kong’s First Express Check-in with the Wave of a Palm
This marks the beginning of a bold commitment: to make healthcare more accessible, seamless and convenient. At Bupa, we believe that healthcare is an essential part of everyday life, and everyone deserves a seamless experience. In a fast-paced city like Hong Kong, seeing a doctor often means queuing, filling out forms, waiting, and rushing around. So we asked ourselves: if technology can make shopping, transport, and finance instant and seamless, why can’t healthcare be just as simple; as easy as a wave of the hand?
Bupa is launching a new “Express Check-in” healthcare experience designed to streamline clinic visits. Customers can simply register their identity and book medical services through the Blua Health App. Upon arrival at the designated clinic, they can verify their identity by scanning a QR code at the Express Check-in kiosk, allowing them to proceed faster to their appointment. This innovative approach eliminates the need to queue at the front desk for check-in, significantly reducing wait times and enabling a faster, more seamless healthcare experience.
In collaboration with Tencent, Bupa is now introducing Hong Kong’s first palm scan check-in technology into the healthcare setting, offering our customers a smarter, more convenient way to access care. This technology combines palm print and palm vein dual biometric identification, allowing Bupa customers to simply present their palm to a high-precision scanner at the check-in kiosk for fast, contactless identity verification—without the need for physical documents or intermediaries. Users can complete the check-in process instantly without removing their masks for identity confirmation, significantly reducing hygiene risks and delivering a smarter, more convenient, and more personalised healthcare experience.
The Express Check-in experience is expected to roll out progressively from late October across Bupa’s network of more than 20 healthcare service locations. This first-of-its-kind service — the palm scan check-in — in Hong Kong’s private healthcare sector will launch at Bupa’s flagship medical centre in Central, followed by centres in Tsim Sha Tsui and Admiralty starting in November.
Yuman Chan, General Manager of Bupa Insurance Business in Hong Kong said: “The city’s healthcare system faces challenges such as prolonged patient wait times and limited funding solutions for individuals seeking affordable outpatient treatments. Our collaboration with leading tech partners is helping us tackle these issues head-on. With Express Check-in, our members can access care faster and more conveniently. Blua Health Pass offers an affordable, long-term solution for individuals without comprehensive insurance, supporting their outpatient needs. Meanwhile, our cloud and AI collaborations enable us to harness big data to enhance patient care securely, intelligently and with greater personalisation.”
Smart Diagnostics Upgrades for Full Body Health
Bupa’s network flagship medical centre in Central is now equipped with a suite of advanced smart diagnostic technologies. These include the InBody composition analyser, which accurately measures body fat, muscle mass and hydration levels. Seamlessly integrated into the overall consultation experience, these technologies elevate the comfort, efficiency and innovation of medical care for Bupa customers.
Partnering with Tech Giants to Lead Smart Healthcare for Hong Kong
Bupa is actively leveraging advance technology to deliver its Connected Care strategy, collaborating with leading global and local tech companies including Microsoft Hong Kong, Google Cloud, Tencent, Cognizant, EPAM, Oracle, HK Telecom and SOCIF.
“Each of them brings their unique technology offering to power Connected Care,” said Bupa Hong Kong Chief Information Officer Earvin Lim. “By integrating the strengths of these leading platforms, we aim to enhance customer experience, streamline operations, and introduce AI-powered tools to provide personal healthcare journeys.”
“Blua Health Pass” Brings Flexible, Affordable Outpatient Care to More Customers
Bupa understands that whether you're a multi-tasking freelancer, a recent graduate, a working parent, or a grandparent looking to stay healthy and manage your health, there’s a growing need for flexible, transparent, affordable healthcare options. The newly launched Blua Health Pass is designed to help everyone in Hong Kong access the health support they need, tailored to their lifestyle and budget. It’s ideal for those without outpatient coverage and seeking alternatives to traditional insurance coverage.
Blua Health Pass offers three levels of protection, allowing customers to access GP care and over 20 specialist services at around 380 service points across Hong Kong. Compared to traditional pay-per-visit models, customers can enjoy preferential rates on standard service fees. Through the Blua Health mobile app, users can book appointments online to reduce waiting time, and enjoy features such as AI-powered health assessments, digital prescription ordering and healthy living rewards. The three plans1 include:
Protecting Community Health: Bupa Hong Kong Offers 100,000 Free Flu Vaccines to Customers, Prioritising High-Risk Groups
Bupa believes safeguarding health is not only a personal responsibility—it’s a commitment to the community. To support Hong Kong through peak flu season, Bupa Hong Kong is offering up to 100,000 doses of quadrivalent flu vaccines free of charge to subscribers of Blua Health Pass Plus and Blua Health Pass Flex. Vaccines may be booked via the Blua Health App, ensuring a fast, seamless, one-stop experience that reflects Bupa’s long-term commitment to protecting the community through accessible and affordable preventive care.
As part of Bupa’s broader tech upgrade, the Blua Health App has also been fully enhanced. Users can now book2 over 30 types of services, including general practice, specialist care, Chinese medicine, vaccinations, and mental health support. A new feature “ePharmacy” allows users to opt for home delivery of prescribed medication after remote consultations—further strengthening Bupa’s telehealth capabilities and enhancing customer convenience.
Sign up for Blua Health App today. Click this link to register in just five minutes and begin enjoying accessible local care, preferential rates by Blua Health Pass and complimentary flu vaccines: https://bluahealth.app.link/home
Bupa – An international health insurance specialist
Established in 1947, Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 60 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. Bupa has businesses around the world, principally in Australia, the UK, Spain, Poland, Chile, Hong Kong SAR, India, Türkiye, Brazil, Mexico and New Zealand. We also have associate businesses in Saudi Arabia.
Bupa has been a health insurance specialist in Hong Kong since 1976, offering one-stop solutions across domestic and international health insurance, and healthcare services. Our comprehensive medical insurance schemes are tailored to meet individual needs, and we provide health solutions for companies of all sizes. We also have a team of registered nurses, health management professionals, and doctors who provide various expert healthcare support.
For more information, visit www.bupa.com.hk/en/.
Media Contacts:
The first round of collaborated innovations is launching now at the brand new Bupa’s network flagship medical centre in Central, where customers can use the city’s first ever Express Check-in to conveniently check in for care appointments with the wave of a palm. Meanwhile, the new “Blua Health Pass” provides Hong Kong residents with more flexible, affordable and digitally-enabled outpatient choices, delivering on Bupa’s commitment to “Connected Care.”
Fiona Harris, Managing Director of Bupa Hong Kong said: “We are advancing towards a future of more connected and seamless healthcare experiences for our customers by leveraging technology. These collaborations exemplify how our Connected Care strategy aims to make healthcare more accessible, enabling customers to move interchangeably between physical and digital services, and enhance their health outcomes.”
When Innovation Meets Purpose: Bupa Introduces Hong Kong’s First Express Check-in with the Wave of a Palm
This marks the beginning of a bold commitment: to make healthcare more accessible, seamless and convenient. At Bupa, we believe that healthcare is an essential part of everyday life, and everyone deserves a seamless experience. In a fast-paced city like Hong Kong, seeing a doctor often means queuing, filling out forms, waiting, and rushing around. So we asked ourselves: if technology can make shopping, transport, and finance instant and seamless, why can’t healthcare be just as simple; as easy as a wave of the hand?
Bupa is launching a new “Express Check-in” healthcare experience designed to streamline clinic visits. Customers can simply register their identity and book medical services through the Blua Health App. Upon arrival at the designated clinic, they can verify their identity by scanning a QR code at the Express Check-in kiosk, allowing them to proceed faster to their appointment. This innovative approach eliminates the need to queue at the front desk for check-in, significantly reducing wait times and enabling a faster, more seamless healthcare experience.
In collaboration with Tencent, Bupa is now introducing Hong Kong’s first palm scan check-in technology into the healthcare setting, offering our customers a smarter, more convenient way to access care. This technology combines palm print and palm vein dual biometric identification, allowing Bupa customers to simply present their palm to a high-precision scanner at the check-in kiosk for fast, contactless identity verification—without the need for physical documents or intermediaries. Users can complete the check-in process instantly without removing their masks for identity confirmation, significantly reducing hygiene risks and delivering a smarter, more convenient, and more personalised healthcare experience.
The Express Check-in experience is expected to roll out progressively from late October across Bupa’s network of more than 20 healthcare service locations. This first-of-its-kind service — the palm scan check-in — in Hong Kong’s private healthcare sector will launch at Bupa’s flagship medical centre in Central, followed by centres in Tsim Sha Tsui and Admiralty starting in November.
Yuman Chan, General Manager of Bupa Insurance Business in Hong Kong said: “The city’s healthcare system faces challenges such as prolonged patient wait times and limited funding solutions for individuals seeking affordable outpatient treatments. Our collaboration with leading tech partners is helping us tackle these issues head-on. With Express Check-in, our members can access care faster and more conveniently. Blua Health Pass offers an affordable, long-term solution for individuals without comprehensive insurance, supporting their outpatient needs. Meanwhile, our cloud and AI collaborations enable us to harness big data to enhance patient care securely, intelligently and with greater personalisation.”
Smart Diagnostics Upgrades for Full Body Health
Bupa’s network flagship medical centre in Central is now equipped with a suite of advanced smart diagnostic technologies. These include the InBody composition analyser, which accurately measures body fat, muscle mass and hydration levels. Seamlessly integrated into the overall consultation experience, these technologies elevate the comfort, efficiency and innovation of medical care for Bupa customers.
Partnering with Tech Giants to Lead Smart Healthcare for Hong Kong
Bupa is actively leveraging advance technology to deliver its Connected Care strategy, collaborating with leading global and local tech companies including Microsoft Hong Kong, Google Cloud, Tencent, Cognizant, EPAM, Oracle, HK Telecom and SOCIF.
“Each of them brings their unique technology offering to power Connected Care,” said Bupa Hong Kong Chief Information Officer Earvin Lim. “By integrating the strengths of these leading platforms, we aim to enhance customer experience, streamline operations, and introduce AI-powered tools to provide personal healthcare journeys.”
“Blua Health Pass” Brings Flexible, Affordable Outpatient Care to More Customers
Bupa understands that whether you're a multi-tasking freelancer, a recent graduate, a working parent, or a grandparent looking to stay healthy and manage your health, there’s a growing need for flexible, transparent, affordable healthcare options. The newly launched Blua Health Pass is designed to help everyone in Hong Kong access the health support they need, tailored to their lifestyle and budget. It’s ideal for those without outpatient coverage and seeking alternatives to traditional insurance coverage.
Blua Health Pass offers three levels of protection, allowing customers to access GP care and over 20 specialist services at around 380 service points across Hong Kong. Compared to traditional pay-per-visit models, customers can enjoy preferential rates on standard service fees. Through the Blua Health mobile app, users can book appointments online to reduce waiting time, and enjoy features such as AI-powered health assessments, digital prescription ordering and healthy living rewards. The three plans1 include:
- Blua Health Pass Lite, priced at HK$250, is ideal for individuals exploring Bupa's network healthcare services.
- Moving up, Blua Health Pass Plus is available for HK$780 per year, catering to those who seek more frequent healthcare interactions, providing greater access and savings on a variety of services.
- The most comprehensive offering is Blua Health Pass Flex, which costs HK$1,800 annually. This premium option is intended for individuals requiring broad and frequent access to outpatient care. Subscribers to the Flex plan can enjoy up to 15 outpatient visits per year, where the customers only pay $60 to HK$120 per visit at our clinics. The plan covers a wide range of services, including general practice and specialist consultations, physiotherapy, Traditional Chinese Medicine, as well as diagnostic imaging, lab tests, vaccinations, and more.
Protecting Community Health: Bupa Hong Kong Offers 100,000 Free Flu Vaccines to Customers, Prioritising High-Risk Groups
Bupa believes safeguarding health is not only a personal responsibility—it’s a commitment to the community. To support Hong Kong through peak flu season, Bupa Hong Kong is offering up to 100,000 doses of quadrivalent flu vaccines free of charge to subscribers of Blua Health Pass Plus and Blua Health Pass Flex. Vaccines may be booked via the Blua Health App, ensuring a fast, seamless, one-stop experience that reflects Bupa’s long-term commitment to protecting the community through accessible and affordable preventive care.
As part of Bupa’s broader tech upgrade, the Blua Health App has also been fully enhanced. Users can now book2 over 30 types of services, including general practice, specialist care, Chinese medicine, vaccinations, and mental health support. A new feature “ePharmacy” allows users to opt for home delivery of prescribed medication after remote consultations—further strengthening Bupa’s telehealth capabilities and enhancing customer convenience.
Sign up for Blua Health App today. Click this link to register in just five minutes and begin enjoying accessible local care, preferential rates by Blua Health Pass and complimentary flu vaccines: https://bluahealth.app.link/home
Bupa – An international health insurance specialist
Established in 1947, Bupa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 60 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. Bupa has businesses around the world, principally in Australia, the UK, Spain, Poland, Chile, Hong Kong SAR, India, Türkiye, Brazil, Mexico and New Zealand. We also have associate businesses in Saudi Arabia.
Bupa has been a health insurance specialist in Hong Kong since 1976, offering one-stop solutions across domestic and international health insurance, and healthcare services. Our comprehensive medical insurance schemes are tailored to meet individual needs, and we provide health solutions for companies of all sizes. We also have a team of registered nurses, health management professionals, and doctors who provide various expert healthcare support.
For more information, visit www.bupa.com.hk/en/.
Media Contacts:
| Above The Line | Bupa International Limited Corporate Affairs |
| Peggy Cheung | Wendy Leung |
| Tel：3956 3534 / 9125 9553 | Tel： +852 9103 6569 |
| Email：peggycheung@abovetheline.com.hk | Email：wendy.leung@bupa.com.hk |
Yuman Chan, General Manager of Bupa Insurance Business in Hong Kong (right) and Dr. Yvonne Leung, Chief Customer, Data & Digital Officer, Bupa Hong Kong announces collaborated innovations including the city’s first ever Express Check-in for care appointments with the wave of a palm.
Yuman Chan, General Manager of Bupa Insurance Business in Hong Kong said, Bupa collaborates with global and local technology leaders to advance its smart healthcare capabilities. With Express Check-in, customers can access care faster and more conveniently.
Dr. Yvonne Leung, Chief Customer, Data & Digital Officer, Bupa Hong Kong said, the new Express Check-in can address the challenges of fragmented health experience, helping people live longer, healthier, happier lives and making a better world.
(From left) Dr. Yvonne Leung, Chief Customer, Data & Digital Officer, Bupa Hong Kong, Yuman Chan, General Manager of Bupa Insurance Business in Hong Kong and Earvin Lim, Chief Information Officer, Bupa Hong Kong discussed the collaborations with tech giants to usher in a new era of smart healthcare.
Bupa is actively leveraging advance technology to deliver its Connected Care strategy, collaborating with leading global and local tech companies including Microsoft Hong Kong, Google Cloud, Tencent, Cognizant, EPAM, Oracle, HK Telecom and SOCIF.
The Express Check-in experience is expected to roll out progressively from late October across Bupa’s network of more than 20 healthcare service locations. This first-of-its-kind service — the palm scan check-in — in Hong Kong’s private healthcare sector will launch at Bupa’s flagship medical centre in Central, followed by centres in Tsim Sha Tsui and Admiralty starting in November.
Customers can simply register their identity and book medical services through the Blua Health App. Upon arrival at the designated clinic, they can verify their identity by scanning a QR code at the Express Check-in kiosk, allowing them to proceed faster to their appointment.
In collaboration with Tencent, Bupa is now introducing Hong Kong’s first palm scan check-in technology into the healthcare setting, offering our customers a smarter, more convenient way to access care.