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2517 5860

Customer Services

24 hours, 7 days a week

Individual Schemes

2517 5333

Bupa Gold Schemes

2517 5383

Bupa group members

2517 5388

Bupa Civil Servants

Caring for the health of Hong Kong’s Civil Servants

Bupa Civil Servants medical insurance scheme is designed for civil servants and their dependants. This medical insurance scheme gives you comprehensive protection at a modest subscription. It also covers many pre-existing conditions without raising the subscription.

 

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Hong Kong’s medical insurance company of choice

The Hong Kong Government recommends Bupa as the medical insurance provider to 19,000 civil servants for 21 years and running.

Higher Surgical Benefit

Enjoy higher cover if you need more than one operation because Bupa pays out surgical benefit on a per-operation basis rather than per disability. You can claim up to the maximum benefit limit for each operation.

Guaranteed Membership Transfer and Lifetime Cover

No matter how much your health changes, we guarantee transfer of your health cover to Bupa CarePro with Hospital and Surgical Benefit at ward level. If you have been enroled in the same benefit level for more than two years immediately before your transfer, we guarantee the same benefit level upon transfer.

Modest Subscription

Enjoy hospital benefit for a subscription of around HK$4.1 per day.

No Claims-based Charges

We won't raise your subscription based on how many claims you’ve made. Your subscription will be based on your age only, no matter how much you claim on conditions that arise after your membership starts.

24/7 Medical Professionals Support

A team of qualified nurses and healthcare professionals will provide guidance on your health related questions on the phone, with the support of doctors.

24/7 Customer Care helpdesk

Available 24 hours every day, our Customer Service team will directly answer your policy-related questions.

Other Health Coaching Services
  • A dedicated Care Manager helps you to follow up on claims. If you are admitted into a local private hospital, the Care Manager will make a courtesy call or visit, with your consent.1
  • Doctor referrals, second medical opinion, as well as a qualified nurse available to support you throughout treatment and recovery.2
Other Features
  • Day-case surgery or clinical operations are covered
  • No minimum length of hospital stay
Basic Benefit
  • Hospital and Surgical Benefit
    • Ward/ Semi-private/ Private room levels
    • Room and Board
    • Miscellaneous Hospital Services
    • Private Nursing
    • Surgeon and Attendance Fees
    • Anaesthetist's Fees
    • Operating Theatre Fees
    • In-patient Physician's Fees
    • In-patient Specialist's Fees
    • Post-hospitalisation Out-patient Care
Optional Benefit
  • Supplementary Major Medical Benefit
    • We pay 80% of the medical expenses in excess of the amount payable under the Hospital and Surgical Benefit
    • You can choose a co-payment of HK$500 or HK$1,500 per claim

  • Clinical Benefit
    • Covers diagnostic imaging and laboratory tests, prescribed western medication, treatment by western physicians, physiotherapists and chiropractors

  • Bupa Worldwide Assistance Programme

The above summary of our insurance products is for reference only. It is not, and does not form part of, a contract of insurance and is designed to provide an overview of the key features of these products.

Talk to us

Contact our health management consultant to get details and advice.

2517 5860

Mon-Fri, 9am-6pm

Simply fill in your details below and we will be in touch today or by the next working day. You may also call us directly.

 


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