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2517 5860

Customer Services

24 hours, 7 days a week

Individual Schemes

2517 5333

Bupa Gold Schemes

2517 5383

Bupa group members

2517 5388

How to choose the right insurance

In what way does the new model of buying insurance plans online offer more flexibility than the traditional insurance sales model?

The insurance sales model has gone through a drastic change to keep up with consumers who demand highly efficient and convenient way in making a purchase. Online purchase of travel insurance is commonplace and nowadays, health insurance can also be quoted and even bought online. Some people may worry that the new sales model may lack after-sales service and the absence of an agent to take care of their claims.

Actually, this sales model is supported by a team of sales consultants and customer service professionals who work around-the-clock to answer customers’ queries. This is particularly suitable for those who prefer to have more control in making their own purchasing decision. As for Bupa, you can buy insurance from our sales team, agents/brokers, or online from our website.

Useful tip:

Customers can call our Health Management Consultant for enquiries or professional advice. For certain individual schemes at Bupa, customers can even obtain instant approval over the phone. Bupa’s 24/7 Customer Care helpdesk operates 24 hours every day, with a “live” person to directly answer your queries.

Moreover, insured customers have access to Bupa’s 24/7 Healthline, which is staffed by a team of qualified nurses and healthcare professionals. They provide guidance on health-related queries: discuss symptoms, diagnoses, and treatment options, with the support of doctors#. If you are admitted to a private hospital in HK, a personal Care Manager can make a courtesy visit and support you all the way. As your Care Manager, he/she will help you manage your hospital admission, discharge and claims*as well.

* Availability of the above services depends on schemes and room level.

# Doctors will be available during scheduled office hours to support the nurses for answering enquiries. Office hours: Mon – Fri, from 9am to 7pm (Hong Kong time), except public holidays.

Insurance schemes / Key features
- Instant online quotation and purchase with 10% off for first-year subscription
- 24-hour Customer Care helpdesk and 24/7 Healthline to provide health coaching services such as doctor referrals, second medical opinion, as well as a qualified nurse to support you throughout your treatment and recovery.

Talk to us

Contact our health management consultant to get details and advice.

2517 5860

Mon-Fri 9am-9pm (except public holidays)

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Rewards for referrers

Get HK$500 in supermarket coupons for every successful referral you make!

There's no limit on the referrals you can make. The more you refer, the higher the rewards!

Exclusive offer for referrers

If your family and friends successfully enrol in Bupa individual medical scheme, your family and friends can enjoy the following rewards:

  • 【Limited-time offer】 Bupa HERO VHIS Plan - 30% off for single enrolment and up to 70% off for 3 or more enrolments^
  • 【New】 Bupa SAFE Critical Illness Insurance Scheme - 20% off for single enrolment, 40% off for 2 or more enrolments#
  • Other selected individual medical schemes: up to 30% off

The promotion is valid until 31 December 2021. Act now!


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