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Customer Services

24 hours, 7 days a week

Individual Schemes

2517 5333

Bupa Gold Schemes

2517 5383

Bupa group members

2517 5388

myBupa






 

Insurance made easy


myBupa is a one-stop online customer service portal which brings you a greater level of convenience to view your scheme details, view and download your policy-related documents, file your claims online, and search for network doctors/clinics on-the-go.
Login myBupa

myBupa's mobile app is also available for Bupa members to download for free. You can download the app from the App Store or Google Play. myBupa app is available in both Chinese and English languages. 

Learn more about how to manage your policy with myBupa by watching our series of tutorial videos.

myBupa File a hospital claim online

myBupa File a clinical claim online

myBupa Search for network doctors

myBupa Use the eMedical Card on myBupa

myBupa How to create your myBupa account

myBupa Log in to Bupa4Life app to explore various exciting rewards and events!

Your myBupa account provides you with one-stop access to healthcare and wellness services. Simply click “Bupa4Life” or “Digital Healthcare and Video Consultation Services” on myBupa to access Bupa’s wellness app Bupa4Life and Quality HealthCare Medical Services (QHMS)’s mobile app! Let’s take a look (PDF, 420KB) at how Bupa member Mr. Lee enjoys easier, faster and safer healthcare through myBupa.

myBupa is a one-stop online customer service portal
  • Claims: File claims online; track and view claims status/details.
  • Clinical Benefit Usage: Keep track of your claimed expenses and provider visits under Clinical Benefit (if applicable).
  • eMedical Card: Show your eMedical Card at network providers for cashless treatment*.
  • Doctors Finder: Search for network doctors and clinics based on name, specialty, etc.
  • Doctors Nearby: Locate the clinic on a map and get directions to the clinic from where you are.
  • Member Documents: View and download your policy-related documents.
  • Member Privileges: View and redeem special health and lifestyle offers exclusively for Bupa members.
  • Member Profile: View your scheme details; update your contact information online.
  • Direct access to Bupa’s wellness app Bupa4Life and Quality HealthCare Medical Services (QHMS)’s mobile app
*For selected insurance schemes only.
  • Schedule of Benefits
  • Contract
  • Membership Guide or Scheme Handbook (if applicable)
  • Claims statement (if applicable)
  • Shortfall invoice (if applicable)
* If you wish to receive a hard copy of these documents by post, please call Customer Care helpdesk.
  • Policy and Benefit Information
  • Membership Guide
  • Claims statement (if applicable)
  • Shortfall invoice (if applicable)
* If you wish to receive a hard copy of these documents by post, please call Customer Care helpdesk.
  • Renewal email
  • Membership Certificate
  • Schedule of Benefits
  • Contract
  • Submitted Application
  • Claims statement (if applicable)
  • Shortfall invoice (if applicable)
  • Payment Receipt (if applicable)
  • Exclusion Letter (if applicable)
* You will not receive hard copy of your policy-related documents by post.

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Questions?

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Individual Schemes

2517 5333

Bupa Gold Schemes

2517 5383

Bupa group members

2517 5388

or